Authorised Officer - Sydney Light Rail

Transdev Australasia; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

Transdev Australasia is seeking an Authorised Officer for Sydney Light Rail to join our operations team. This role combines customer service excellence with revenue protection on the network, including issuing notices or penalties where required.

You'll work across shifts from 5:30am to 10:00pm, including weekends and public holidays, with full training provided and certification. A proactive, safety‑minded approach and great communication are essential.

Qualifications

• Full training (classroom & on the job) provided, including certification
• 38 hrs per week (shifts includes weekends & public holidays)
• Out on the network on your feet acting as a deterrent to fare evasion
• Strong customer service and communication skills
• Ability to handle high-pressure situations

Responsibilities

• Deterrent to fare evasion on the network; issuing cautionary notices or penalty fines when required
• Assist with crowd control during busy periods, disruptions to service or special events
• Deliver exceptional customer service and help customers with queries and complaints
• Work across shifts starting 5:30am to 10:00pm, including weekends and public holidays

Job description

Authorised Officer - Sydney Light Rail

Job No:Ad-6172

Work Type:Full Time

Location:Sydney

• Full training (classroom & on the job) provided, including certification
• 38 hrs per week (shifts includes weekends & public holidays)
• Out on the network on your feet acting as a deterrent to fare evasion

About Transdev

At Transdev, we believe public transport plays an important part in how a city comes to life. Our day-to-day work influences our families, friends and future generations where they live, work and play. Whatever your role is at Transdev, you contribute to improving the mobility of our customers, and the positive impact this can have on their lives, their community and our environment; and that’s why we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve

The role

We are looking for exceptional customer service professionals to join our team of Authorised Officers at Sydney Light Rail. With full training provided this position will see you combine your exceptional customer service skills with the role of revenue protection. By performing this role you will be acting as a deterrent to fare evasion, where necessary this will include issuing cautionary notices or penalty fines.

Critical to our business is passenger safety and as part of this role you may be required to assist with crowd control during busy periods, disruptions to service or special events. Shifts range from a starting time of 5.30am at the depot and finishing time of 10.00pm, including working weekends and public holidays.

What you bring

The key requirement for this role is your passion for delivering excellent customer service. You will thrive on being out on the network every day and being able to improve our customer’s journey experience. You’ll handle complex situations, helping customers, and high-pressure moments, using empathy, judgement, and strong communication skills. Your background may include working in a front-line customer service environment or managing customer queries and complaints.

Given the nature of the role the ability to deliver clear advice / information and where necessary, diffuse difficult situations effectively, is essential. Equally important is the positive attitude you bring to work and your ability to work effectively in a team environment.

Be part of a global mobility leader

Collaborative partnership with industry and government

Leadership role with real operational impact

Commitment to safety, sustainability and continuous improvement

Diversity, equity & inclusion

We are proud to be an equal opportunity employer. We believe that a diverse and inclusive workforce fosters innovation and drives better outcomes for the communities we serve. We welcome applications from individuals of all backgrounds and gender identities, including First Nations Peoples, people with disabilities, veterans, and those from culturally diverse communities.