Authorised Officer - Sydney Light Rail

Transdev Australia & New Zealand; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Full training provided

38 hrs per week

Shifts including weekends & public hol

Job summary

Transdev Australia & New Zealand is hiring Customer Service Officers to join the Sydney Light Rail revenue protection team. The role combines frontline customer service with duty to deter fare evasion, issuing notices when required and supporting passenger safety on busy networks.

Full training is provided, with shifts starting at 5:30am and finishing by 10:00pm, including weekends and public holidays. You’ll work on the network daily, handling high-pressure situations with empathy and clear

Qualifications

• Experience in front-line customer service is valued.
• Ability to handle complex situations and diffuse tension calmly.
• Strong communication and judgment under pressure.

Responsibilities

• Act as a deterrent to fare evasion and issue notices when required.
• Assist with passenger safety and crowd control during busy periods.
• Provide exceptional customer service on the network daily.

Skills

Customer service

Communication

Empathy

Job description

• Full training (classroom & on the job) provided, including certification
• 38 hrs per week (shifts includes weekends & public holidays)
• Out on the network on your feet acting as a deterrent to fare evasion

About Transdev

At Transdev, we believe public transport plays an important part in how a city comes to life. Our day-to-day work influences our families, friends and future generations where they live, work and play. Whatever your role is at Transdev, you contribute to improving the mobility of our customers, and the positive impact this can have on their lives, their community and our environment; and that's why we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve

The role

We are looking for exceptional customer service professionals to join our team of Authorised Officers at Sydney Light Rail. With full training provided this position will see you combine your exceptional customer service skills with the role of revenue protection. By performing this role you will be acting as a deterrent to fare evasion, where necessary this will include issuing cautionary notices or penalty fines.

Critical to our business is passenger safety and as part of this role you may be required to assist with crowd control during busy periods, disruptions to service or special events. Shifts range from a starting time of 5.30am at the depot and finishing time of 10.00pm, including working weekends and public holidays.

What You Bring

The key requirement for this role is your passion for delivering excellent customer service. You will thrive on being out on the network every day and being able to improve our customers' journey experience. You’ll handle complex situations, helping customers, and high-pressure moments, using empathy, judgement, and strong communication skills. Your background may include working in a front-line customer service environment or managing customer queries and complaints.

Given the nature of the role the ability to deliver clear advice / information and where necessary, diffuse difficult situations effectively, is essential. Equally important is the positive attitude you bring to work and your ability to work effectively in a team environment.

Why join Transdev?

• Work on a major, high-profile transport / infrastructure
• Be part of a global mobility leader
• Collaborative partnership with industry and government
• Leadership role with real operational impactCommitment to safety, sustainability and continuous improvement

Diversity, equity & inclusion

We are proud to be an equal opportunity employer. We believe that a diverse and inclusive workforce fosters innovation and drives better outcomes for the communities we serve. We welcome applications from individuals of all backgrounds and gender identities, including First Nations Peoples, people with disabilities, veterans, and those from culturally diverse communities.

Need adjustments during the recruitment process? Let us know at [e-mail] - we're here to support you

Be part of the team that keeps Sydney moving safely

Join our team of Journey Makers - and help shape the future of light rail