Rail Operations Traffic Controller

RATP Dev; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

RATP Dev Western Sydney Airport (RDWSA) seeks an experienced Traffic Controller to support safe train movements across the Sydney Metro network. Working in the OCC, you will coordinate mainline and depot movements during test, commissioning and passenger operations, ensuring procedures, safety rules and timely information flow.

Ideal candidates bring 5+ years in rail operations, strong calmness under pressure, and a customer-focused mindset to maintain high service standards.

Qualifications

• Minimum 5 years' experience in rail or transport operations, with at least 3 years in a control room.
• Experience in safety-critical environments with established rules and procedures.
• Calm, focused and decisive under pressure, including degraded or emergency situations.
• Strong planning, organisational and communication skills with attention to detail.
• Ability to operate and interpret complex safety-critical systems.
• Customer focus with operational decision making centered on passengers.

Responsibilities

• Train Movement & Operational Control: manage movements across mainline and facility, including shunting and test track access.
• Test & Commissioning: support testing to ensure operational readiness.
• Network Operations: regulate services and assist timetable delivery in all conditions.
• Incident & Degraded Operations: respond to incidents and support service recovery.
• Service Monitoring: monitor ATS, DSPM and other systems, identify faults and act.
• Customer Service & Communication: provide timely information and announcements.
• Operational Readiness: develop safe operational practices for transition to passenger operations.
• Safety & Compliance: keep safety as priority, record risks and apply controls.
• Reporting: document events and actions in OCC logbook and communicate with stakeholders.

Skills

Train movements

OCC operations

Safety-critical

Incident management

Customer service

Degraded operations

Communication

Operational readiness

Rail operations

Education

Rail operations diploma

Certificate IV in Incident Management

Job description

About Us

RATP Dev Western Sydney Airport (RDWSA) is a subsidiary of the RATP Group, a global leader in high-capacity urban rail and the world's third largest public transport operator.

Our 25,000 people design, operate, maintain and modernise urban and interurban transportation networks. We serve more than 100 cities in 17 countries, delivering tailored mobility solutions that address each community's unique environmental, social, and economic challenges.

We build, deliver and commit for the best of public transport every day, everywhere, for everybody, making it the natural choice for cities and passengers.

As an Operator & Maintainer to the Australian Federal and NSW Governments, Parklife Metro is leading a transformative metro project connecting St Marys to Bradfield and the new Western Sydney International Airport.

The Parklife Metro (PLM) consortium, comprising Plenary, RATP Dev, Siemens and Webuild, is delivering the Stations, Systems, Trains and Operations & Maintenance (SSTOM) package for the Sydney Metro – Western Sydney Airport project.

RDWSA will proudly operate and maintain six new stations, 12 metro trains, core rail systems, and a state-of-the-art stabling and maintenance facility at Orchard Hills for 15 years following commencement of operations.

About The Role

As a Traffic Controller, you will be a key member of the Operations Control Centre (OCC), supporting the safe and efficient movement of trains across the Sydney Metro – Western Sydney Airport network.

During the Test & Commissioning phase, you will work closely with the D&C contractor to support and facilitate testing and commissioning activities, helping to establish the operational capability and readiness of the new metro network ahead of passenger services.

As the project progresses into operations, you will be responsible for regulating train services, managing train movements between the mainline and the Stabling and Maintenance Facility, responding to incidents and degraded operating conditions, and supporting the delivery of a safe and reliable service for our customers.

This is a safety-critical, shift-based role requiring strong operational judgement, attention to detail and the ability to remain calm and decisive in complex or rapidly changing situations.

• Train Movement & Operational Control: Manage train movements across the mainline and within the Stabling and Maintenance Facility, including shunting, test track movements and access to the transfer zone.
• Test & Commissioning: Support the D&C contractor throughout testing and commissioning activities, ensuring train movements and operational activities are undertaken safely and in accordance with established procedures.
• Network Operations: Regulate train services and support the delivery of the timetable during normal, degraded and emergency operating conditions.
• Incident & Degraded Operations: Respond to incidents, implement degraded operating modes and support service recovery in collaboration with the wider OCC team.
• Service Monitoring: Monitor Automatic Train Supervision (ATS), Digital Station and Power Management (DSPM) and other operational systems, identifying faults and taking appropriate action.
• Customer Service & Communication: Provide timely customer information, respond to onboard Help Point requests and deliver customer announcements based on real-time operational requirements.
• Operational Readiness: Support the development and establishment of safe, effective operational practices as the project transitions from Test & Commissioning into passenger operations.
• Safety & Compliance: Maintain safety as the highest priority, identifying hazards, recording risks and implementing appropriate controls in accordance with Network Rules, Standard Operating Procedures and other applicable requirements.
• Reporting: Accurately record events, actions and operational information in the OCC logbook and maintain clear communication with relevant internal and external stakeholders.

About You

Profil de candidat recherché :

You Are An Experienced Rail Or Transport Operations Professional With a Strong Background In Control Room Environments And a Genuine Commitment To Safety And Customer Service. You Will Bring

• Minimum 5 years' experience in rail or transport operations, with at least 3 years' experience working in a control room within a transport system or equivalent environment.
• Experience operating within a safety-critical environment and working in accordance with established rules, procedures and operational controls.
• Strong ability to remain calm, focused and decisive when working under pressure, particularly during degraded or emergency situations.
• Strong planning, organisational and communication skills, with excellent attention to detail.
• The ability to operate and interpret complex systems with safety-critical functions.
• A strong customer focus and the ability to place the customer at the centre of operational decision making.
• A Certificate IV or Diploma in Incident Management or Rail Operations, or relevant professional experience and/or an equivalent qualification.
• A collaborative and solutions-focused approach, with the ability to work effectively as part of a multidisciplinary OCC team.

At RATP Dev, we believe great public transport is delivered by diverse people with diverse perspectives. We are proud to be an equal opportunity employer and actively encourage applications from people of all backgrounds - including women, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, people living with disability, veterans, and the LGBTQIA+ community. We hire based on capability, potential, and values, and we are committed to creating an inclusive workplace where everyone feels respected, supported, and empowered to thrive.