Authorised Officer

Wilson Group; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Wellbeing Hub

Health Insurance discounts

Employee Assistance Programs

Job summary

Wilson Security is recruiting Authorised Officers to support the Sydney Bus Network. Roles span multiple locations across Sydney Northern Beaches, with permanent full-time positions and above‑award conditions.

Training, equipment, and ongoing support are provided to promote fare compliance and safety on public transport. These roles focus on passenger engagement, regulatory enforcement, and delivering a positive customer experience while maintaining professional standards on moving vehicles and

Qualifications

• Experience in security, compliance, enforcement or transport roles.
• Strong communication skills to explain regulations clearly.
• Ability to manage confrontational and non-compliant behaviour.
• Customer service mindset and situational awareness.

Responsibilities

• Operate as an Authorised Officer within the Sydney bus network, performing fare compliance and enforcement.
• Promote a safe, secure transport environment and engage with passengers professionally.
• Observe and assess passenger behaviour to identify safety or compliance risks.
• Respond calmly to incidents and apply de-escalation techniques.
• Provide high quality customer service while enforcing transport regulations.
• Complete accurate incident and daily reporting.
• Maintain professional presentation and comply with procedures.

Skills

Security experience

Compliance

Enforcement

Transport experience

Communication

Customer service

Conflict management

Teamwork

Job description

ABOUT WILSON:

Wilson Security is the leading provider in the provision of security services across Australia and New Zealand. Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure.

We are committed to becoming Australasia's leading provider of integrated Security Solutions. Wilson Security has an established Blue Chip national client portfolio which is in a period of significant growth.

Join Australia's leading security provider and make a real impact on public transport safety across Sydney.

ABOUT THE ROLE:

• Authorised Officers operating within the Sydney Bus network
• Various locations across Sydney Northern Beaches.
• Permanent Full-Time positions above Award roles
• Working across Sydney Bus Network
• Above award conditions (SSIA Level 5 + $6 an hour Authorised Officer Allowance)
• Full comprehensive training & equipment provided
• Make a real difference on Sydney's public transport network by promoting fare compliance and issue cautions/fines as an Authorised officer

Wilson Security is expanding its operations across New South Wales and is seeking Authorised Officers to support the Sydney Bus Network. These roles are critical to maintaining safety, compliance and positive customer experience across public transport services..

Working as part of a dedicated transport operations team, you will play a frontline role supporting passengers, drivers and transport partners while ensuring adherence to transport regulations. Full training and equipment are provided, along with ongoing support from Client Service Managers and our Operations Leadership team.

KEY RESPONSIBILITIES:

• Operate as an Authorised Officer within the Sydney bus network performing fare compliance and enforcement activities
• Promote a safe, secure, and respectful public transport environment
• Engage with passengers in a professional, non-judgemental and empathetic manner
• Observe and assess passenger behaviour to identify safety or compliance risks
• Respond to incidents calmly, confidently and in line with transport policies
• Apply strong conflict resolution and de-escalation techniques
• Provide high quality customer service while enforcing transport regulations
• Work collaboratively with drivers, transport staff, and emergency services
• Complete accurate incident and daily reporting
• Maintain exceptional standards of personal presentation, conduct and professionalism
• Comply with all organisational, safety and transport authority procedures

ABOUT YOU:

• Experience in security, compliance, enforcement or transport roles
• Strong communication skills with the ability to explain regulations clearly and confidently
• Proven ability to manage confrontational and non-compliant behaviour
• A strong customer service mindset
• High situational awareness and sound judgement under pressure
• Comfortable working on moving vehicles without motion sickness

MANDATORY REQUIREMENTS:

• Current NSW Security licence
• Valid First Aid and CPR
• Working with Children Check
• Full, unlimited right-to-work in Australia

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs. Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.

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