Manager Fare Compliance Operations and Planning

Sydney Trains; Sydney; On-site; AUD 170,000 - 187,000; Full time

Job summary

Sydney Trains is seeking a Permanent Full-Time Operations Manager to lead the Fare Compliance Unit from Redfern, NSW. You will drive deployment strategies, performance management and workforce capability, ensuring revenue protection and strategic alignment across the Transport Cluster.

This on-site role requires relevant qualifications and experience in a complex operational environment, with a focus on turning insights into practical actions and continuous improvement.

Qualifications

• You bring relevant tertiary qualifications and/or demonstrated experience in a similar role within a complex operational environment.
• You have demonstrated experience leading operational planning, deployment strategies, performance or support functions.
• Your ability to analyse information from multiple sources and translate insights into practical actions will see you excel in informing operational decision-making, workforce capability initiatives and performance outcomes.

Responsibilities

• Lead the operational effectiveness of the Fare Compliance Unit through the development and execution of deployment strategies, operational performance management and reporting, and workforce capability and training initiatives.
• Develop and implement revenue protection, business improvement and business support initiatives that maximise compliance outcomes, protect revenue and support strategic and operational objectives.
• Build collaborative relationships across the Transport Cluster to strengthen information sharing, maximise compliance outcomes and support revenue protection objectives.

Job description

Organisation/Entity: Sydney Trains

Job category: Rail Operations

Job location:

Redfern, NSW, AU, 2016

Job reference number: 110609

Employment type: Permanent Full-Time

Salary range: $169675.0-$187110.0

You can influence outcomes and meet diverse challenges.

You’ll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thousands of people every day.

In this role, you’ll:

Lead the operational effectiveness of the Fare Compliance Unit through the development and execution of deployment strategies, operational performance management and reporting, and workforce capability and training initiatives.

Develop and implement revenue protection, business improvement and business support initiatives that maximise compliance outcomes, protect revenue and support strategic and operational objectives.

Build collaborative relationships across the Transport Cluster to strengthen information sharing, maximise compliance outcomes and support revenue protection objectives.

For more information on this position and business unit, view the role description and information pack.

About You

You bring relevant tertiary qualifications and/or demonstrated experience in a similar role within a complex operational environment.

You have demonstrated experience leading operational planning, deployment strategies, performance or support functions. Your ability to analyse information from multiple sources and translate insights into practical actions will see you excel in informing operational decision-making, workforce capability initiatives and performance outcomes.

You’re recognised for building strong stakeholder relationships, skilled at navigating competing operational priorities and leading teams through change and continuous improvement.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

This is an in-person, on-site role.

Applications close 11:59 PM Wednesday 23 September 2026

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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