Manager Fare Compliance Operations and Planning

NSW Public Service Commission; Sydney; On-site; AUD 170,000 - 187,000; Full time

Job summary

Sydney Trains is seeking a Manager Fare Compliance Operations and Planning to lead the Fare Compliance Unit, developing deployment strategies and performance reporting to optimise revenue protection and compliance outcomes. You will build cross‑organizational relationships across Transport for NSW, translate insights into practical action, and drive workforce capability and training initiatives.

This permanent full‑time role is based in Redfern, NSW, with an emphasis on stakeholder collaboration

Qualifications

• Requires relevant tertiary qualifications or demonstrated experience in a similar role within a complex operational environment.
• Ability to analyse information from multiple sources and translate insights into practical actions.
• Proven capability to lead teams through change and continuous improvement.

Responsibilities

• Lead the operational effectiveness of the Fare Compliance Unit through deployment strategies, performance management, reporting and workforce capability initiatives.
• Develop and implement revenue protection, business improvement and support initiatives to maximise compliance outcomes and protect revenue.
• Build collaborative relationships across the Transport Cluster to strengthen information sharing and support revenue protection objectives.

Skills

Operational planning

Deployment strategies

Performance management

Stakeholder engagement

Change management

Education

Relevant tertiary qualifications

Job description

Manager Fare Compliance Operations and Planning

Organisation/Entity: Sydney Trains

Job category: Rail Operations

Job location: Redfern, NSW, AU, 2016

Job reference number: 110609

Employment type: Permanent Full-Time

Salary range: $169675.0-$187110.0

You can influence outcomes and meet diverse challenges.

You’ll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thousands of people every day.

In this role, you'll:

• Lead the operational effectiveness of the Fare Compliance Unit through the development and execution of deployment strategies, operational performance management and reporting, and workforce capability and training initiatives.
• Develop and implement revenue protection, business improvement and business support initiatives that maximise compliance outcomes, protect revenue and support strategic and operational objectives.
• Build collaborative relationships across the Transport Cluster to strengthen information sharing, maximise compliance outcomes and support revenue protection objectives.

Qualifications:

• You bring relevant tertiary qualifications and/or demonstrated experience in a similar role within a complex operational environment.
• You have demonstrated experience leading operational planning, deployment strategies, performance or support functions. Your ability to analyse information from multiple sources and translate insights into practical actions will see you excel in informing operational decision‑making, workforce capability initiatives and performance outcomes.
• You're recognised for building strong stakeholder relationships, skilled at navigating competing operational priorities and leading teams through change and continuous improvement.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers .

This is an in‑person, on‑site role.

Applications close 11:59 PM Wednesday 23 September 2026

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.