Australia Senior Customer Success Lead (Post-Sale)

Pano Ai; Central Coast; Hybrid; AUD 150,000 - 210,000; Full time

Job summary

Pano AI is seeking an experienced Senior Customer Success Manager to lead the post-sale customer experience in Australia. You will own deployment, onboarding, adoption, account health, renewals and expansion, while aligning regional processes with global CS standards to scale our Australian business.

You will work with Fire and emergency management stakeholders, travel 20–30%, and partner with Sales and CS leadership to ensure high-value outcomes for government agencies, utilities, and

Qualifications

• Minimum 8+ years in customer success, strategic account management, or equivalent.
• Experience with fire services, emergency management, or public safety preferred.
• Ability to manage high-value relationships with executives.
• Experience in SaaS or enterprise software environments.

Responsibilities

• Lead Australia-based post-sale customer success and ensure high-quality experience.
• Own deployment, onboarding, adoption, and renewal/expansion activities.
• Build scalable CS processes and operating rhythms for the region.
• Maintain strong relationships with diverse stakeholders from end-users to executives.
• Collaborate with local Sales and global CS teams to drive customer outcomes.
• Provide feedback to Product, Engineering, and Leadership based on customer needs.

Skills

Customer success

Strategic account management

Executive presence

Cross-functional leadership

Stakeholder management

Travel ability

SaaS / enterprise software

Education

Bachelor's degree or equivalent

Job description

Pano AI is seeking an experienced Senior Customer Success Manager to lead the post-sale customer experience in Australia. You will own deployment, onboarding, adoption, account health, renewals and expansion, while aligning regional processes with global CS standards to scale our Australian business.

You will work with Fire and emergency management stakeholders, travel 20–30%, and partner with Sales and CS leadership to ensure high-value outcomes for government agencies, utilities, and