Athlete Services Coordinator, Noosa, Australia

The IRONMAN Group; Noosa Shire; On-site; AUD 65,000 - 90,000; Full time

Job summary

The IRONMAN Group in Noosa Shire, Australia is seeking an Event Services Coordinator to manage athlete registrations, maintain website and app content, and support event operations.

You will lead a team of staff and volunteers across 3-4 events annually, travel to events, ensure data privacy, and deliver exceptional athlete experiences.

Qualifications

• Experience managing event registrations and data.
• Strong Excel data analysis and reporting skills.
• Excellent verbal and written communication with stakeholders.
• Interest or experience in sports/events industry.
• A tertiary qualification in Event Management is advantageous.
• First Aid certificate and valid WWC and driver’s licence.

Responsibilities

• Registration platforms: create, test, launch, and manage forms.
• Data management: handle athlete data and privacy compliance.
• Website/App content ownership and updates.
• Non-retail merchandise: planning and supplier coordination.
• Operational manuals and run sheets for events.
• Customer service: support athletes pre-, during, post-event.
• Event delivery: attend events and manage on-ground athlete activity.
• Lead check-in, information, start/finish lines, awards and functions.
• Manage a team of staff, casuals/contractors, and volunteers.
• Travel to approximately 6-8 events per year.

Skills

Project management

Excel

CRM/databases

Communication

Sports/events interest

Education

Tertiary qualification in Event Management

First Aid Certificate

Working with Children Check

Driver's Licence

Tools

APIs

CRM software

Job description

Brief Description

At The IRONMAN Group, our purpose is clear: to inspire people to unlock their greatest potential through sport, pushing beyond limits to become the fullest expression of human achievement. Through our BE ICONIC vision, we are building the most loved brands, producing the world’s most inspiring events, and fostering deeply engaged communities that change lives. We aim to empower over a million athletes to cross a finish line each year and inspire a billion people worldwide through the power of the human spirit.

Brief Description

At The IRONMAN Group, our purpose is clear: to inspire people to unlock their greatest potential through sport, pushing beyond limits to become the fullest expression of human achievement. Through our BE ICONIC vision, we are building the most loved brands, producing the world’s most inspiring events, and fostering deeply engaged communities that change lives. We aim to empower over a million athletes to cross a finish line each year and inspire a billion people worldwide through the power of the human spirit.

The Opportunity

We’re seeking a highly motivated individual for the position of Event Services Coordinator. The Event Services team are champions of the athlete experience, from the moment an athlete lands on our website, their journey is your hands. As an Event Service Coordinator, you will take the lead on creating and managing the athlete registration system, keeping website and App content current and accurate, coordinating non-retail event merchandise, event administration, and athlete support for your event portfolio of approximately 3-4 events annually.

Key Responsibilities

• Registration platforms – Create, test, launch, and manage registration forms on applicable platforms. This includes working with all departments on specific requirements, providing athlete support through registration, collaborate with global team on local and event specific needs, ensure accuracy of data and that we meet legislative requirements.
• Data management – Provide the administrative management of athlete data in line with relevant Privacy legislation. This encompasses managing large amounts of athlete data, ensuring its accuracy and producing event time reports for both internal and external supplier needs.
• Website/App administration – ownership of website/app content and information. Update and correct information as required, oversee department specific requirements, ensure accuracy and consistency across all platforms.
• Non-retail merchandise/athlete supplies – Project management of athlete supplies e.g. medals, t-shirts, bags, race bibs. This includes providing a design brief, managing supplier deadlines, forecasting ordering numbers, delivery tracking, distribution.
• Manuals and documentation - Produce the operational documentation for successful event delivery across key areas such as Athlete Check In, Event Information, Start/Finish Lines, Event Sports Production and Commentary, Awards and Functions. This includes area manuals, rostering, run sheet/workflow, virtual and in-person briefing.
• Customer service - Provide high level of customer service by working alongside the Customer Service team to ensure their events have an efficient and timely email and phone communication to pre, during and post event athlete enquiries.
• Event delivery - Attend events and manage all athlete activity on the ground.
• Lead athlete check-in, event information, start line protocols, finish line protocols, awards and functions.
• Manage a team of full-time staff, casuals/contractors, and volunteers for the above areas.
• Travel to approximately 6-8 events each year.

Culture

• Contribute to a positive, inclusive, and respectful team environment by demonstrating professionalism, accountability, and collaboration in all interactions.
• Embrace IRONMAN’s BE ICONIC mindset by bringing an athlete-first perspective, taking ownership of work, and showing pride in delivering exceptional experiences.
• Communicate openly and constructively with teammates and cross-functional partners to support efficient execution and problem solving.
• Demonstrate adaptability and a continuous improvement mindset, learning from each event and contributing ideas to improve processes and experiences.
• Act as a culture carrier onsite and offsite, recognizing that individual behaviors directly shape the athlete, volunteer, and team experience.

Qualifications & Experience

• Project management skills – Confidence and experience managing deadlines and project lifetime. Confidence communicating and working with internal and external stakeholders to ensure deadlines are met.
• Computer literacy – High level of competency in Excel, specifically in report generation and data analysis. Experience in CRM/database software and confidence learning new programs. An understanding of technical functionality and APIs will be advantageous.
• Communication skills – Excellent verbal and written communication skills, e.g. communicating with athletes and stakeholders over the phone, in email, and in person.
• An interest, or experience of working in the sports or events industry.
• A tertiary qualification in Event Management, or similar would be advantageous.
• First Aid Certificate, valid/ able to obtain a Working with Children Check (Employee) and Drivers Licence.

Physical & Equipment Requirements

• Ability to move, position, transport, and install materials and equipment
• Perform manual handling tasks, including bending, stooping, twisting, and reaching, associated with event setup, breakdown, and onsite operations.
• Ability to stay stationary and/or move around the event site for extended periods of time, including during long event days, outdoor conditions, and uneven surfaces.
• Ability to work in a variety of environments, including indoor and outdoor venues, and in varying weather conditions.
• Ability to operate or assist with basic event equipment and tools as required for the role.

We are an equal opportunity employer. We consider all qualified applicants without regard to any protected characteristic under applicable law. We also provide reasonable accommodations to qualified individuals with disabilities throughout the hiring process and employment in accordance with applicable law.

The above job description is not intended to be an “all inclusive” list of duties, responsibilities, skill and abilities, required to do the job. Rather, it is intended only to describe the general nature of the job and is a reasonable representation of its activities. Duties and responsibilities may evolve over time.