Account Coordinator, Partnerships

The IRONMAN Group; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

The IRONMAN Group is seeking an Account Coordinator – Partner Services, Oceania, to join our Melbourne team. This entry-level role supports partnerships across events and digital deliverables, driving brand consistency and partner satisfaction.

You’ll work with the Partnerships Account Manager and cross‑functionally with Operations, Marketing and Event Services to meet contractual obligations, coordinate digital content, and assist on-site at events.

Qualifications

• Tertiary qualification in marketing, communications, business, sport management, event management or related discipline.
• Previous experience in an administrative, account coordination, marketing, partnerships, customer service or event support role.
• Strong organisational and time-management skills, with the ability to manage multiple tasks, deadlines and stakeholders concurrently.
• Excellent written and verbal communication skills, with confidence communicating professionally with internal teams, partners and suppliers.
• Ability and willingness to travel domestically and internationally and work outside standard office hours, including evenings, weekends and public holidays, when supporting assigned events.
• Current full driver licence and current passport or ability to obtain one.

Responsibilities

• Assist the Partnerships Account Manager to fulfil IRONMAN’s contractual obligations to partners for assigned events.
• Manage all digital deliverables for Partners, key focus on websites, apps, e-newsletters and social media platforms with online partner content.
• Manage all branding plans and post event report templates for the Partnerships Team.
• Collaborate with other internal departments (Operations; Event Services; Marketing departments etc.) to manage key deliverables within partner agreements, maximising partnership opportunities at the events.
• Assist the Partnerships Account Manager to maintain regular contact with partners in order to monitor and review contractual benefits and milestones and to identify any areas for concern in advance.
• Support the Expo Manager with administrative tasks and on site at required events.
• Support and perform other tasks for the Partnerships team as required and requested.
• Assist Partnership Lead on site at required events.

Skills

Organisational skills

Time management

Communication skills

Microsoft Office

Team collaboration

Education

Bachelor's degree in Marketing/Business or related

Tools

CRM software

Job description

Brief Description

At The IRONMAN Group, our purpose is clear: to inspire people to unlock their greatest potential through sport, pushing beyond limits to become the fullest expression of human achievement. Through our BE ICONIC vision, we are building the most loved brands, producing the world’s most inspiring events, and fostering deeply engaged communities that change lives. We aim to empower over a million athletes to cross a finish line each year and inspire a billion people worldwide through the power of the human spirit.

Brief Description

At The IRONMAN Group, our purpose is clear: to inspire people to unlock their greatest potential through sport, pushing beyond limits to become the fullest expression of human achievement. Through our BE ICONIC vision, we are building the most loved brands, producing the world’s most inspiring events, and fostering deeply engaged communities that change lives. We aim to empower over a million athletes to cross a finish line each year and inspire a billion people worldwide through the power of the human spirit. As part of our team, you’ll join a high-performance, caring culture where innovation thrives, communities are uplifted, and every achievement, big or small, is celebrated. You’ll help shape experiences that fill hearts, consume minds, and enrich souls. This is more than a job. It’s a chance to be part of a global movement, to lead from the front, and to leave a legacy. Together, we create moments that last a lifetime. The IRONMAN Group is the world's largest operator of mass participation sports, delivering over 200+ events a year across 55+ countries thanks to a passionate global team. For more information, visit www.ironman.com/about-ironman-group.

We are seeking a highly motivated individual for the position of Account Coordinator – Partner Services, Oceania reporting to the Account Manager based in our Melbourne, Australia office.

The Opportunity

This is a fantastic entry-level opportunity to build a career in sports partnerships and event delivery with one of the world’s leading mass participation event organisations.

Responsibilities & Duties

• Assist the Partnerships Account Manager to fulfil IRONMAN’s contractual obligations to partners for assigned events.
• Manage all digital deliverables for Partners, key focus on websites, apps, e-newsletters and social media platforms with online partner content.
• Manage all branding plans and post event report templates for the Partnerships Team.
• Collaborate with other internal departments (Operations; Event Services; Marketing departments etc.) to manage key deliverables within partner agreements, maximising partnership opportunities at the events.
• Assist the Partnerships Account Manager to maintain regular contact with partners in order to monitor and review contractual benefits and milestones and to identify any areas for concern in advance.
• Support the Expo Manager with administrative tasks and on site at required events.
• Support and perform other tasks for the Partnerships team as required and requested.
• Assist Partnership Lead on site at required events.

Qualifications/Experience

Essential

• Tertiary qualification in marketing, communications, business, sport management, event management or a related discipline, or equivalent relevant professional experience.
• Previous experience in an administrative, account coordination, marketing, partnerships, customer service or event support role.
• Strong organisational and time-management skills, with the ability to manage multiple tasks, deadlines and stakeholders concurrently.
• Excellent written and verbal communication skills, with confidence communicating professionally with internal teams, partners and suppliers.
• Strong attention to detail and a commitment to delivering accurate, high-quality work.
• Demonstrated ability to work collaboratively across teams while also taking ownership of assigned tasks.
• Proactive and solutions-focused approach, with the confidence to follow up outstanding information and Escalate potential issues early.
• Competency using Microsoft Office applications, particularly Outlook, Word, Excel, PowerPoint and Teams.
• Ability and willingness to travel domestically and internationally and work outside standard office hours, including evenings, weekends and public holidays, when supporting assigned events.
• Current full driver licence.
• Current passport, or the ability to obtain and maintain one.

Desirable

• Experience within sports, events, sponsorship, partnerships, marketing or account servicing.
• Experience coordinating digital content, social media assets, e-newsletters, websites or partner branding.
• Experience working with client deliverables, contracts, project plans, workback schedules or reporting documents.
• Previous experience working onsite at events, activations, expos or other live environments.
• An interest in sport, mass participation events and delivering positive partner and participant experiences.

Physical & Equipment Requirements

• Ability to work extended and non-standard hours while attending assigned events, including early mornings, evenings, weekends and public holidays.
• Ability to travel to event locations throughout Australia, New Zealand and other locations as required.
• Ability to remain standing and move around event and expo sites for extended periods, including during long event days.
• Ability to work in indoor and outdoor environments, including varying weather conditions, crowded venues and uneven surfaces.
• Ability to undertake routine event-related manual handling, including bending, reaching, carrying, positioning and packing light event materials, signage, merchandise and equipment.\