At-Home Care Consultant & Client Advocate

VMCH; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible, family-friendly culture

Professional development opportunities

Salary packaging

Wellbeing initiatives

Parental leave

Employee assistance program

Fitness Passport discounts

Private health insurance discounts

Job summary

VMCH in Melbourne is seeking a compassionate Client Care Consultant for our Care at Home team. You will guide prospective clients and families through consultations, assess needs and help them navigate care options to live well at home.

You will convert consultations into signed service agreements while ensuring every interaction is professional, supportive and client-centred. You’ll develop care plans, explain funding and service options, and coordinate handovers with intake, admissions and

Qualifications

• Experience conducting client consultations and needs assessments in aged care.
• Knowledge of home care funding pathways and eligibility requirements.
• Excellent written and verbal communication with older clients and families.
• Strong attention to detail and CRM record keeping.

Responsibilities

• Conduct needs assessments and develop care plans for clients.
• Explain funding and service options to clients and families.
• Guide clients through sign-up and transition to service commencement.
• Collaborate with intake, care partners, admissions and service delivery teams.

Skills

Client consultations

Aged care knowledge

CRM proficiency

Relationship building

Communication skills

Tools

CRM software

Job description

VMCH in Melbourne is seeking a compassionate Client Care Consultant for our Care at Home team. You will guide prospective clients and families through consultations, assess needs and help them navigate care options to live well at home.

You will convert consultations into signed service agreements while ensuring every interaction is professional, supportive and client-centred. You’ll develop care plans, explain funding and service options, and coordinate handovers with intake, admissions and