Customer Care Manager (Support at Home Case Manager)

Healthcare Australia; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid Work

Birthday Leave

Rewards Platform

Salary Packaging

Job summary

Healthcare Australia is seeking a proactive Case Manager to support Home Care clients across Melbourne’s south‑eastern or northern suburbs. You will be the primary trusted contact, delivering personalised services and building strong relationships with clients, families and support networks.

You will meet clients in their homes, assess needs, develop care plans, and coordinate services with internal teams to ensure exceptional outcomes and compliance.

Responsibilities

• Deliver high-quality, personalised home care services and develop strong relationships with clients and their support networks.
• Meet clients in their homes, conduct needs assessments, develop care plans, and coordinate services.
• Coordinate with internal teams to ensure exceptional service delivery across Melbourne's south-eastern or northern suburbs.
• Manage multiple priorities with accurate documentation and compliance requirements.

Job description

Home care is care that comes to you. With HCA’s home care services, you can maintain your independence in your own home for longer. Whether you need a little help around the house or care for more complex lifestyle needs, our in‑home care specialists are experts at developing personalised care plans that meet your unique needs.

Company Description

Home care is care that comes to you. With HCA’s home care services, you can maintain your independence in your own home for longer. Whether you need a little help around the house or care for more complex lifestyle needs, our in‑home care specialists are experts at developing personalised care plans that meet your unique needs.

Job Description

Are you passionate about helping older Australians remain independent in their own homes?

Healthcare Australia is growing our client base and looking for a proactive and people-focused Case Manager to join our dedicated team, to support Home Care clients across the South‑Eastern or Northern suburbs of Melbourne.

In this rewarding, client‑facing role, you will be the primary trusted point of contact. You will be responsible for delivering high-quality, personalised services and developing strong relationships with clients and their support networks, guiding them through their Home Care journey with empathy and expertise.

You’ll spend time meeting with clients in their homes, conducting assessments of their needs, developing care plans and coordinating services that meet individual needs, all whilst working closely with internal teams to ensure exceptional service delivery. In this role you will have variety, working across the office and driving out to meet clients in their homes. No two days are the same.

Let's talk about you!

This role would suit someone with experience in Home Care, aged care, community services, healthcare, care coordination or case management. Most importantly, you’ll be someone who enjoys working with people, building trusted relationships, and delivering outstanding customer experiences and making a genuine difference in people’s lives.

You are organised, proactive, and confident managing multiple priorities while maintaining accurate documentation and compliance requirements. You’ll have excellent communication skills, a customer-first mindset, and the ability to build strong relationships with clients, families, and colleagues.

Knowledge of Home Care or Support at Home services will be highly regarded, although we are also interested in speaking with candidates from broader healthcare and community services backgrounds.

Why you’ll love working with us!

• Hybrid Work:Enjoy flexible hybrid working conditions that empower work-life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• Salary Packaging - novated leasing available with Smart group
• Be part of a well-respected Australian based organisation of more than 3,000 employees

To learn more about HCA visitwww.healthcareaustralia.com.au.

Veterans are encouraged to apply.

At HCA we are committed to embracing diversity and committed to providing a safe working environment.