Associate Systems Engineer

Data#3 Ltd; Sydney; Presencial; AUD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Data#3 Ltd in Melbourne is seeking an Associate Systems Engineer to support Microsoft Cloud environments across Microsoft 365 and Azure within our Managed Services team. Ideal candidates have around 2 years' experience in an IT outsourcing environment, strong troubleshooting and time-management skills, and a passion for continuous learning.

Microsoft Cloud certifications or relevant IT qualifications are highly regarded, and the role offers pathways to advanced cloud disciplines within a dynamic

Formación

• Around 2 years’ experience in an IT outsourcing environment.
• Experience supporting Microsoft Cloud environments (M365/Azure).
• Microsoft Cloud certifications or related IT qualifications are highly regarded.

Responsabilidades

• Support and analyse customer Microsoft Cloud environments
• Identify opportunities to improve performance, capacity, event and security monitoring
• Troubleshoot incidents and contribute to problem resolution
• Take ownership of customer requests and incidents through to complete
• Collaborate with technical teams, presales and sales
• Mentor and support lower-level support teams

Conocimientos

Microsoft Cloud

M365/Azure experience

Troubleshooting

Time management

Communication skills

Educación

Microsoft Cloud certifications

IT qualifications

Herramientas

Microsoft support processes

Descripción del empleo

Job Description

Associate Systems Engineer | Microsoft Cloud | Melbourne

Looking to take the next step in your Microsoft Cloud career?

We’re looking for an Associate Systems Engineer to join our Managed Services team in Melbourne, supporting customer Microsoft Cloud environments across Microsoft 365 and Azure.

This is a great opportunity for someone with around 2 years’ experience in an IT outsourcing environment, particularly across Microsoft technologies, who enjoys troubleshooting, solving customer challenges and continuing to build their technical capability.

What you'll be doing

• Support and proactively analyse customer Microsoft Cloud environments
• Identify opportunities to improve performance, capacity, event and security monitoring
• Troubleshoot incidents and contribute to problem resolution
• Take ownership of customer requests and incidents through to complete
• Collaborate with technical teams, presales and sales
• Mentor and support lower-level support teams
• Continue developing your skills across Microsoft Cloud technologies

What we're looking for

• Around 2 years’ experience in an IT outsourcing environment
• Experience supporting Microsoft technologies
• Exposure to M365 and Azure
• Strong troubleshooting and time-management skills
• Ability to identify knowledge gaps and support continuous improvement
• Excellent communication and customer service skills
• Confidence managing customer expectations and working in busy environments
• Microsoft Cloud certifications or relevant IT qualifications are highly regarded
• Familiarity with Microsoft support escalation processes, including Premier Support, is highly regarded

Why join Data#3

Data#3 is ASX200 listed and reported gross sales of $3.4 billion in FY26. Headquartered in Brisbane we have approximately 1,400 employees across 12 locations in Australia and Fiji. We have been voted HRD's Employer of Choice for the last 11 years and named Top 10 for Australia’s Best Workplaces in Technology by Great Place To Work® in 2026.

Essential Requirements

• Australian Citizenship (required due to client security and contractual obligations)
• Ability to obtain and maintain a National Police Certificate

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.

REF: KISH114672

Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.