Assistant Workshop Controller — Grow, Mentor & Optimize

Patterson Cheney Group; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary plus commisson

Ongoing training and development

Career progression opportunities

Employee discounts on vehicles, parts

Supportive leadership team

Job summary

Patterson Cheney Group is seeking an Assistant Workshop Controller to support our busy Westar Trucks Campbellfield workshop. You will coordinate workshop activities, assist with service advising, and help ensure repairs are completed efficiently while mentoring apprentices and monitoring quality control.

This hands-on role offers opportunities to move off the tools, work across Workshop, Service and Parts, and develop your leadership experience in a respected family-owned business with strong

Qualifications

• Strong knowledge of trucks and heavy vehicles.
• Excellent communication and interpersonal skills.
• Ability to mentor apprentices and influence others.
• Organisational and problem-solving abilities.

Responsibilities

• Assist the Workshop Controller with daily workshop coordination and workflow
• Guide and monitor technician productivity and repair progress
• Support and encourage apprentice development and training opportunities
• Ensure apprentices are paired with experienced technicians to maximise learning
• Liaise with Service Advisors regarding job progress, repair timelines and customer expectations
• Assist with Service Advising duties and customer communication when required
• Work closely with Parts Interpreters to minimise downtime and keep repairs moving
• Assist with workshop scheduling and job allocation
• Support quality control processes and final vehicle inspections
• Help identify and resolve workshop bottlenecks
• Promote a positive, productive and safety-focused workshop culture
• Provide technical support and guidance when required

Skills

Truck knowledge

Team coordination

Quality control

Customer communication

Job description

Patterson Cheney Group is seeking an Assistant Workshop Controller to support our busy Westar Trucks Campbellfield workshop. You will coordinate workshop activities, assist with service advising, and help ensure repairs are completed efficiently while mentoring apprentices and monitoring quality control.

This hands-on role offers opportunities to move off the tools, work across Workshop, Service and Parts, and develop your leadership experience in a respected family-owned business with strong