Assistant VP, Ops Tech Transformation & AI Lead

Pacific Life; Brisbane; On-site; AUD 299,000 - 370,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Wellbeing Reimbursement Account

Paid Time Off

Parental Leave

401k with company match

Job summary

Pacific Life is seeking an experienced Assistant Vice President, Ops. Technology Transformation Lead to drive a multi-year Operations Transformation focused on digitization, automation, and AI enablement.

This role will define the technical strategy, architecture, and execution across transformation workstreams in close partnership with business leaders. You will lead engineering teams, oversee roadmaps and metrics, and ensure integration with BAU teams while delivering measurable business

Qualifications

• 10+ years of technology leadership experience, preferably in insurance.
• Proven success leading large-scale transformation programs with measurable outcomes.
• Deep expertise in enterprise architecture, cloud platforms, AI/ML, and automation.
• Strong understanding of agile delivery models, DevSecOps, and product-centric operating models.
• Exceptional communication and stakeholder management skills.

Responsibilities

• Define and evolve the technical vision for Operations Transformation aligned with enterprise architecture and business priorities.
• Co-lead cross-functional workstreams with business counterparts, ensuring shared OKRs and outcome ownership.
• Champion modernization by decoupling legacy systems and adopting next-gen platforms and AI capabilities.
• Lead engineering teams across transformation workstreams including FAST, IVR, GenAI, and automation.
• Oversee execution roadmaps, PI planning, and delivery metrics using agile and DevOps practices.
• Ensure tight integration with BAU technology teams while maintaining transformation focus.

Skills

Technology leadership

Enterprise architecture

Cloud platforms

AI/ML

Automation

Agile delivery

DevSecOps

Stakeholder management

Vendor partnerships

Tools

None

Job description

Pacific Life is seeking an experienced Assistant Vice President, Ops. Technology Transformation Lead to drive a multi-year Operations Transformation focused on digitization, automation, and AI enablement.

This role will define the technical strategy, architecture, and execution across transformation workstreams in close partnership with business leaders. You will lead engineering teams, oversee roadmaps and metrics, and ensure integration with BAU teams while delivering measurable business