Assistant Venue Manager

Park Lane Group; Cowes; Sur place; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

BIG4 membership

Employee Assistance Program (EAP)

Staff discounts across Park Lane

Career development opportunities

Résumé du poste

A Maze’N Things, part of The Park Lane Group, is seeking an Assistant Venue Manager to support the venue and lead frontline teams on busy days. You’ll coach staff, train new hires, and help ensure smooth operations across Attractions, F&B, Retail and Cleaning.

You will often be on the floor, resolving issues, maintaining safety and presentation standards, and driving practical improvements to guest experience. Availability across weekdays, weekends and holidays is required.

Qualifications

• Experience leading or supervising teams in a customer-focused environment.
• Strong communication, organisation and problem-solving skills.
• Confidence overseeing day-to-day operations, staffing and competing priorities.
• Experience training, coaching and supporting team members.

Responsabilités

• Overseeing day-to-day operations across the venue and helping keep things running smoothly
• Leading and supporting our Shift Leads and frontline teams
• Coordinating rosters and staffing across the venue
• Supporting the onboarding and training of new and existing team members
• Coaching team members and supporting day-to-day performance
• Maintaining strong standards across safety, compliance, presentation and service
• Helping resolve visitor feedback, incidents and operational issues as they arise
• Identifying and implementing practical improvements to the way we work and the visitor experience
• Working with the Venue Manager on staffing, costs, and operational priorities

Connaissances

Leadership

Staff management

Customer service

Planning & scheduling

Training

Communication

Description du poste

Located in Cowes, A Maze’N Things is a fun-filled attraction packed with puzzles, ilus‑ons, mini golf and adventure, creating memorable experiences for visitors of all ages.

A Maze’N Things is part of the Park Lane Group, where we create experiences people love enough to recommend. As a proud family-owned Australian company, we’ve been creating places where people can relax, reconnect, and make lasting memories since 1992. Here, that means bringing together attractions, food and beverage, retail and great service to give our visitors a great day out.

About the Role

We’re looking for a positive and approachable Assistant Venue Manager who enjoys working alongside the team, supporting our people and helping things run smoothly.

Working closely with the Venue Manager, you’ll help oversee the day-to-day operations of the venue, providing leadership and support to our Shift Leads and frontline teams across Attractions, Food & Beverage, Retail and Cleaning.

You’ll spend plenty of time out on the floor, coaching the team, answering questions and helping work through the things that come up during a busy day. You’ll also support the training and development of new and existing team members and look for practical ways to improve how we operate and the experience we provide.

When the Venue Manager isn’t onsite, you’ll step in as the responsible onsite leader and help keep the team and the day on track.

What You’ll Be Doing

• Overseeing day-to-day operations across the venue and helping keep things running smoothly
• Leading and supporting our Shift Leads and frontline teams
• Coordinating rosters and staffing across the venue
• Supporting the onboarding and training of new and existing team members
• Coaching team members and supporting day-to-day performance
• Maintaining strong standards across safety, compliance, presentation and service
• Helping resolve visitor feedback, incidents and operational issues as they arise
• Identifying and implementing practical improvements to the way we work and the visitor experience
• Working with the Venue Manager on staffing, costs, and operational priorities

About You

You’re a supportive leader who enjoys being part of the team and helping people to do their best. You’re calm under pressure, organised, and happy to jump in when needed. You enjoy keeping operations on track and finding better ways of doing things. You’ll be available to work across weekdays, weekends, school holidays and busy peak periods.

You’ll bring:

• Experience leading or supervising teams in a customer-focused environment
• Strong communication, organisation and problem‑solving skills
• Confidence overseeing day-to-day operations, staffing and competing priorities
• Experience training, coaching and supporting team members
• A positive, reliable and team‑focused approach
• Experience in attractions, hospitality, tourism or retail would be highly regarded

What’s in it For You?

• Work where others come to holiday, surrounded by everything beautiful Phillip Island has to offer
• Grow your leadership experience, with opportunities to develop your career across the Park Lane Group
• Enjoy great team member perks, including generous discounts across Park Lane Holiday Parks and A Maze’N Things
• Enjoy a free BIG4 membership, giving you access to discounts at BIG4 Holiday Parks across Australia
• Access health and wellbeing support through our Employee Assistance Program (EAP)
• Be part of a growing, family‑owned Australian business where your contribution genuinely matters
• Join a supportive, values‑led team where people work together and help each other out, values‑led team where people work together and help each other out
• Get access to a free BIG4 membership, including discounts at BIG4 Holiday Parks across Australia