Assistant Venue Manager - Lead Service, Growth & Culture

Burger Urge; Gladstone Regional; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Employee discount

Promotion pathways

Job security

Creative brand

Job summary

Burger Urge Gladstone is seeking an experienced Assistant Venue Manager to lead a team, oversee daily operations, manage inventory, scheduling, and facilities, and drive exceptional customer service.

The role emphasizes hands-on leadership, staff development, and ensuring compliance with food safety standards, with opportunities for growth in a dynamic, local restaurant group. For the right candidate with Australian working rights, sponsorship opportunities may be available after probation.

Qualifications

• Minimum of 2 years of experience in a management or supervisory role in the restaurant or hospitality industry.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of food safety and sanitation regulations.
• Ability to work flexible hours, including evenings and weekends.
• Excellent customer service skills.

Responsibilities

• Assist the Restaurant Manager in all aspects of managing the restaurant, including staff management, food safety, customer service, inventory management, and financial performance.
• Train and supervise staff, ensuring that all employees are properly trained in company policies and procedures.
• Ensure that the restaurant meets all food safety and sanitation standards, as well as local, state, and federal regulations.
• Maintain inventory levels and order supplies as needed to ensure efficient operations.
• Develop and implement strategies to improve sales and customer satisfaction.
• Handle customer complaints and resolve any issues in a timely and professional manner.
• Manage the scheduling of employees and ensure that all shifts are covered.
• Assist in the development and implementation of marketing and promotional activities.
• Maintain a clean and organized restaurant environment.

Skills

Leadership

Customer service

Communication

Job description

Burger Urge Gladstone is seeking an experienced Assistant Venue Manager to lead a team, oversee daily operations, manage inventory, scheduling, and facilities, and drive exceptional customer service.

The role emphasizes hands-on leadership, staff development, and ensuring compliance with food safety standards, with opportunities for growth in a dynamic, local restaurant group. For the right candidate with Australian working rights, sponsorship opportunities may be available after probation.