Duty Manager

Melton Entertainment Park; City of Melbourne; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Free onsite car parking

Staff discounts

Training and career development

Job summary

Melton Entertainment Park is seeking a Duty Manager to oversee daily operations of our hospitality venue, ensuring service standards, safety, and regulatory compliance across gaming and liquor operations.

You will lead the team, manage rosters, and drive continuous improvement while delivering a great guest experience during all shifts, including weekends and events.

Qualifications

• Previous experience in a multi-faceted hospitality venue.
• Must have experience in Gaming.
• Must understand regulatory compliance (including AML).

Responsibilities

• Oversee day-to-day operations of the venue.
• Ensure compliance with VGCCC, RSA, TAB, and liquor regulations.
• Manage cash controls and security measures, and report variances.

Skills

Leadership

Customer service

Regulatory compliance

Communication

Decision-making

Stress management

Job description

The Duty Manager oversees and attends to the day-to-day operations of the MEP Venue, complying with regulatory requirements and company policies & procedures.

About Us

We are the home of harness racing in Victoria.

We are a seven day a week entertainment venue with a range of racing and non-racing offerings including 260-seat Bistro, extensive Conference and Events spaces, a 40-room 4-Star Mantra Hotel, Sports Bar, Gaming lounge and a state-of-the-art Harness Racing track. We are committed to providing high standards of excellence in racing, hospitality and customer service with a passion for providing our customers with a great experience.

The venue operates 7 days a week.

OUR VALUES

Purpose:Act with clear intent, consistency, and alignment to coreobjectives.

Respect:Extend it unconditionally; earn it through integrity and accountability.

Innovate:Strive for meaningful progress through thoughtful, transformative change.

Deliver:Fulfill every commitment with reliability, precision, and excellence.

Empathy:Seekto understand others by thoughtfully considering their perspectives and experiences.

Leadership& Communication

Lead by example and support all staff to conduct theirday to dayduties in a competent,friendlyand efficient manner

Communicate MEP policies & procedures,strategiesand goals.

Promote teamwork, personal presentation & image in line with Dress Code & Uniform Requirements

Recognise and commendgood performance/ results

Assist Department Managers identification of staff training needs

Perform any ‘duty of care’ requirements for staff and customers

Manage andobservestaff to ensure they are adhering to MEP policies and procedures

Reporting any misconduct in the workplace toappropriate seniormanagers

Customer Service Management

Demonstrate MEP Customer Service Standards and personally communicate to staff asrequired.

Respond to guest concerns and take responsibility for resolving issues

Operations & Compliance

Manage compliance of RSA, RSG, TAB, VGCCC & Liquor Control Victoria Regulations

Daily checks to ensure we are compliant with VGCCC, RSA, RSG, TAB & regulations

Ensure compliance to all MEP values, policies and procedures, OH&S, safety standards, food and hygiene standards and professional venue presentation

Control Keys and Security Passes for the Venue

Manage cash controls & report variances to Venue Manager

Understanding of TAB & VGCCC regulations & requirements as per licensing requirements

Assist Senior Management to plan tasks, promotions, review resources to meet guest needs, set work standards andallocatepriorities

Assist Senior Duty Manager to manage security requirements

Identifyopportunities for continuous improvement in work processes and procedures and implement changes in workplace practices

Actively promote MEP TAB/Sports Bar facilities and contribute to the development of new promotional activities for the venue to maximise revenues

Assistin Venue presentation through effective supervision during operating hours and routine inspections

Report any maintenance issue tomaintainfacilities

Maintain time and attendance systemon a daily basischecking that staff shifts areaccurate(Time sheets authorised to meet payroll requirements)

Ensure all rosters are adequately covered

In consultation with otherDM’s responsible for stock ordering,controland par levels

Assistall departments asrequiredwhen rostered as Duty Manager

Manage self tooptimumlevel attending training courses that fulfil development plan

Ensure security cameras are working and checked daily (each shift) as part of compliance requirements

Ensure compliance reporting and staff certification is current, updated,documentedand filed.

Accurate reconciliations of Tills, System One &TAB. Identifyerrors & variances and takeappropriate actionas per legal requirements

ATM clearance and reconciliation. Ensure adequate funds in the ATM for daily operations

Ensure accurate stock control measures are in place andmonitoredincluding transfers and stock movement

Ensure all financial systems are working and reporting in place

Management of Strong Room and Cash Collections

Report all variances and review processes to find imbalances.

Adhere to MEP cash handling procedures.

Security & Emergency Procedures

Ensure venue is secure each shift and locked at end of day/night

Ensure staff are trained and aware of our emergency procedures and evacuation when left alone in morning and overnight

Responsible for Emergency Response including Fire, Threat, Security and First Aid attendance/accident/illness.

Communication& Administration

Prepare and send a daily hand over and communicate any concerns to Security, Department Managers, Venue Manager, General Manager and HRV asrequired

Keep relevant Management & Staff informed of regulatory compliance and procedural changes

Communicate concerns or training gaps of staff to relevant Department Managers e.g. Cash Handling, Performance, Customer Service Standards, compliance

Communicate cash variances to General Manager

Assistin communicating relevant operating information discussed at Management meeting with departmental team members

Qualifications and Experience

Previousexperience in a multi-faceted hospitality venue

Must have experience in Gaming.

Must understand regulatory compliance (including AML)

Skills and Attributes

Organisationally self-aware e.g. driving improvements,demonstratingpolicies, procedures and compliance focused

Excellent presentation, written and verbal communication skills

Ability to work and make decisions under pressure

Ability to stay calm in an emergency orhigh pressuresituation

Ability to cope with the rigours of shift work including weekends and nights

Demonstrated ability to supervise, lead, motivate and empower a team

Demonstrated organisation, timemanagementand prioritising skills

Ability to manage team and delegate responsibilities asrequired

Advanced customer service skills and ability to use discretion to solve customer issues

Availability

Must be available to work a rotating roster including days, nights, weekends and all major events.

In return excellent benefits are on offer including competitive salary, free onsite car parking, staff discounts, training and career development.

• competitive salary
• free onsite car parking
• staff discounts
• training and career development

Melton Entertainment Park are an Equal Opportunity and Child Safe employer. We embrace diversity and are committed to child safety and supporting the best interests of children in all our operations. We are dedicated to attracting and retaining people from a diverse background, including but not limited to, those identifying as LGBTIQ, Aboriginal and Torres Strait Islander, people from cultural and linguistically diverse (CALD) backgrounds, and people with a disability.