Assistant Venue Manager

Ganley Group Hospitality; City of Melbourne; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

30% off all food and beverages across

Job summary

Ganley Group Hospitality is seeking an experienced Assistant Venue Manager to oversee daily operations at The Fifth Province in St Kilda. You will lead staff, manage guest service, inventory and scheduling, and work closely with the Venue Manager to uphold the venue’s high standards.

This role suits a hospitality professional with strong leadership, exceptional communication and problem solving skills, able to flex hours including evenings and weekends to support a premium pub and events space.

Qualifications

• Hospitality management experience, ideally in a pub or nightclub setting
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Great customer service skills and the ability to resolve conflict and handle customer complaints effectively
• Strong problem solving skills with the ability to think effectively on your feet
• Flexibility in working hours, including evenings, weekends and public holidays including Christmas Day.

Responsibilities

• Assisting the Venue Manager in managing the day-to-day operations of the venue
• Overseeing the management of staff; sharing your knowledge through education and training as required
• Maintaining a consistent atmosphere that is on brand with the venue
• Ensuring the maintenance of our exceptional venue standards in relation to cleanliness and presentation
• Managing inventory and ordering supplies as required
• Assisting with scheduling staff and managing payroll

Job description

Ganley Group - Where hospitality feels like home.

Ganley Group Hospitality Purveyors Company is home to a growing collection of pubs and dining rooms across Melbourne and the Mornington Peninsula, including The Fifth Province, Freddie Wimpole’s, Angus & Bon, The Bay Hotel Mornington, The Windsor Castle Hotel and The Carlton Club.

We live for the invisible details of a good room: the glow of the lighting, the comfort of the stool, the pace of service, the feeling that everything is exactly as it should be. When those details are right, they go unnoticed. When they are not, everyone feels it. That is the quiet craft of making guests feel at home.

We are now seeking an experienced Assistant Venue Manager to help oversee 4 bars within our largest venue The Fifth Province; an authentic Irish pub in the heart of St Kilda. Warm, lively, and built for whatever the craic might be, The Fifth Province brings together proper pints, live music, sport, whiskey, and a welcoming atmosphere across the Public Bar, Whiskey Bar, Verandah, Beer Garden and newly opened Carriage Bar, a dedicated events space.

As the Assistant Venue Manager, you will be responsible for overseeing daily operations, staff management, customer service, inventory, and scheduling. You will work closely with the Venue Manager to ensure the smooth running of the business and provide exceptional service to our customers.

What you will be doing:

• Assisting the Venue Manager in managing the day-to-day operations of the venue
• Overseeing the management of staff; sharing your knowledge through education and training as required
• Maintaining a consistent atmosphere that is on brand with the venue
• Ensuring the maintenance of our exceptional venue standards in relation to cleanliness and presentation
• Managing inventory and ordering supplies as required
• Assisting with scheduling staff and managing payroll

What we are looking for:

• Hospitality management experience, ideally in a pub or nightclub setting
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Great customer service skills and the ability to resolve conflict and handle customer complaints effectively
• Strong problem solving skills with the ability to think effectively on your feet
• Flexibility in working hours, including evenings, weekends and public holidays including Christmas Day.

What we offer you:

• Attractive annual salary
• The opportunity to elevate your career in managing a premium brand
• 30% off all food and beverages across all Ganley Group Hospitality venues

We thank all applicants for their interest, however only those shortlisted for an interview will be contacted.

Your application will include the following questions:

• Are you available to work public holidays?
• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as an Assistant Venue Manager?
• How many years of people management experience do you have?