Assistant Manager

Frontline Recruitment Group; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Permanent role

Career progression

Exposure to gaming and TAB

Job summary

Frontline Recruitment Group is seeking an experienced Assistant Manager in Melbourne to support the venue manager with daily operations and team leadership. You will ensure excellent customer service, maintain presentation standards and drive sales in a busy hospitality venue with gaming and TAB exposure.

The role requires hands-on management experience, knowledge of gaming and TAB compliance, and a proactive, customer-focused leadership approach.

Qualifications

• Minimum hospitality management experience in a busy venue.
• Proven team leadership and customer service focus.
• Strong cash handling, rostering and cost control experience.
• Familiar with gaming, TAB operations and regulatory requirements.

Responsibilities

• Assist the Venue Manager with daily venue operations.
• Lead and develop the team to maintain high service standards.
• Ensure compliance with gaming, liquor and regulatory requirements.

Skills

Hospitality management

Team leadership

Customer service

Cash handling

Rostering

Staff management

Compliance knowledge

Education

RSA certification

Job description

Frontline Recruitment Group - Melbourne VIC

We're seeking an experienced Assistant Manager to support the day-to-day operation of a busy hospitality venue, working closely with the Venue Manager to deliver excellent customer service, strong team performance and consistent operational standards.

This is a hands-on management opportunity for a hospitality professional with solid gaming and TAB experience.

What's On Offer:

• Genuine pathway to further venue management responsibility
• Broad exposure across hospitality, gaming, TAB and business operations
• Supportive leadership environment
• Opportunity to make a real impact on team performance and venue results

We're seeking an experienced Assistant Manager to support the day-to-day operation of a busy hospitality venue, working closely with the Venue Manager to deliver excellent customer service, strong team performance and consistent operational standards.

This is a hands-on management opportunity for a hospitality professional with solid gaming and TAB experience.

What's On Offer:

• Permanent Assistant Manager opportunity
• Genuine pathway to further venue management responsibility
• Broad exposure across hospitality, gaming, TAB and business operations
• Supportive leadership environment
• Opportunity to make a real impact on team performance and venue results

The Role:

• Assist the Venue Manager with the day-to-day running of the venue
• Lead the team and maintain high customer service and presentation standards
• Ensure company policies and gaming, liquor and regulatory requirements are followed
• Oversee gaming and TAB operations, including cash handling and compliance
• Complete opening, closing, security and venue lock-up procedures
• Monitor labour costs, rostering and staffing requirements
• Assist with weekly stocktakes, cash reconciliations and cost control
• Support venue promotions and initiatives designed to drive sales and growth
• Assist with recruitment, onboarding, training and performance management
• Support the Venue Manager and confidently take charge in their absence

You'll be an experienced hospitality supervisor or Assistant Manager with a strong understanding of gaming, TAB and venue operations.

What we're looking for:

• Previous experience in a hospitality management or supervisory role
• Current Victorian Gaming Employee's Licence
• TAB Cash Compliance and TAB ID25 knowledge
• Victorian Responsible Service of Gaming (RSG) certification/modules
• Current RSA
• Strong understanding of cash handling and compliance procedures
• Experience with rostering, labour control and staff management
• A confident, hands-on leadership style
• Strong customer service and communication skills
• The ability to maintain standards and make sound decisions when the Venue Manager is off-site