Venue Manager

Epochal Hotels Pty Ltd; Gold Coast City; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Mentorship

Career development

Coastal living

Hospitality discounts

Growth opportunities

Job summary

The Tumby, a historic pub on the Tweed River, seeks an experienced Venue Manager to lead operations at Tumbulgum Tavern. Reporting to the Group General Manager, you will drive service excellence, manage cash flow, and ensure compliance while delivering memorable experiences with the local community.

You will oversee a high-volume venue, develop a strong team, coordinate events and marketing, and uphold licensing and safety standards to grow the business and reputation along the riverfront.

Qualifications

• Extensive background in food and beverage operations within high-volume environments.
• Strong understanding of venue financial processes, cost control, budget management, and operational reporting.
• Licensing compliance knowledge and hands-on leadership in a hospitality setting.

Responsibilities

• Cultural Leadership & Team Management: Lead by example, recruit, train, and roster staff to maintain a high-performance culture.
• Business & Financial Acumen: Monitor sales, margins, and expenses; manage till, floats, petty cash, and stock with accuracy.
• Licensing, Compliance & Safety: Enforce licensing laws, WHS standards, and venue cleanliness and security.
• Operations & Community Events: Oversee daily service, venue presentation, and collaboration on local events and marketing.

Skills

F&B Operations

Leadership

Financial Acumen

Staff Training

Communication

Tools

POS systems

Job description

LEAD THE TRANSFORMATION OF A 140 YEAR OLD PUB INTO THE #1 LEISURE & ACCOMMODATION DESTINATION

Set on the banks of the Tweed and Rous Rivers, Tumbulgum Tavern, affectionately known by locals as ‘The Tumby’, is a true icon of the Tweed. As the oldest licensed pub in the region, The Tumby has been pouring pints, serving hearty meals and bringing the community together for well over a century.

Through floodwaters, fires, renovations and even the legendary 362kg fish, The Tumby has seen it all. Yet its character and charm have stood strong, cementing its place as one of the Tweed’s most iconic destinations.

Now, you have the opportunity to be part of the team helping carry on that legacy. Whether guests are stopping in for a cold beer, a good meal or to take in the sweeping riverside views from the deck, The Tumby is a place to slow down, stay a while and enjoy the best of this beautiful riverside town.

We are looking for an experienced Venue Manager, who thrives in hands on leadership and connecting with local community to bring together a memorable experience on the banks of the Tumbulgum River.

About the Role

Lead the team and set the culture. Reporting directly to the Group General Manager, you will take full ownership of the venue's operations. Run smooth service, build the reputation locally, work with us on events and marketing that get people back through the door. Monitor numbers, manage cash flow, keep compliance and safety tight.

Your primary focus will be driving business growth, leading and developing a dynamic team, managing current and future operations, and ensuring strict adherence to licensing and financial protocols.

Key Responsibilities.

• Cultural Leadership & Team Management: Lead by example during peak trading periods, build a positive workplace culture, and foster open communication. Oversee recruitment, inductions, training, performance management, and effective rostering.

• Business & Financial Acumen: Monitor sales, margins, and expenses against budgets to drive growth. Manage till reconciliations, floats, petty cash, and stock controls with high attention to detail.

• Licensing, Compliance & Safety: Enforce all statutory licensing laws, safety protocols, and WHS standards. Maintain top-tier cleanliness across guest areas, kitchens, and cellar spaces while ensuring venue security.

• Operations & Community Events: Oversee smooth daily service, maintain venue presentation, and collaborate on local events and marketing initiatives to drive repeat revenue.

About You

If you are hands-on, possess sharp financial acumen, and take pride in running a compliant, high-performing venue with a vibrant workplace environment, this is your next opportunity.

• Proven Experience: Extensive background in food and beverage operations within high-volume environments, alongside a solid grasp of licensing compliance.

• Financial Capability: Strong understanding of venue financial processes, cost control, budget management, and operational reporting.

• Leadership Skills: Demonstrated ability to lead, coach, and inspire busy teams while maintaining low turnover and high morale.

• Problem-Solving & Agility: Energetic and flexible under pressure, with excellent time management and organizational skills.

• Communication & Drive: Exceptional interpersonal skills, an honest and reliable approach, and a true drive to go above and beyond for guests and team members alike.

• Physical Capability: Readiness to maintain a physically active, hands-on role on the venue floor.

• License, RSA and ARCG are required.

You would be running the day-to-day and work directly with industry professionals from Epochal Hotels. We are the fastest-growing boutique hospitality group on the east coast, which means opportunities move fast here. Come grow with us.

Perks

Work in a place that is growing. Mentorship from people who know how to scale venues. Real career development, not the corporate kind, the actual kind. Coastal living. Hospitality discounts. And the chance to help build a place that becomes the reason people drive to Tumbulgum, not just somewhere they pass through.

We believe that the unique contributions of every person create our success. We’re motivated by a common goal: to ensure we always deliver an exceptional experience to our guests.LIKE NO OTHER.