Assistant Store Manager: Williams Sonoma

Williams Sonoma Inc; Sydney; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Generous employee discounts

Paid parental leave

Employee Assistance Program

Career growth opportunities

Job summary

Williams-Sonoma operates in Bondi Junction, Sydney, and seeks a results-driven Assistant Store Manager to deliver exceptional customer service, lead a team, and inspire performance. This permanent, full-time role (76 hours per fortnight) runs on a rotating 4-week roster with weekend availability required.

Join a fast-growing global business with strong career growth, employee discounts, parental leave, and an EAP.

Qualifications

• Experience in retail management or leadership.
• Experience in homewares or specialty retail preferred.
• Permanent work rights in Australia.
• Availability for full-time, rotating weekends.

Responsibilities

• Identify opportunities, develop and execute strategies, and analyse daily, weekly, and monthly reports to achieve KPIs.
• Set daily, weekly, and monthly sales goals.
• Support company promotions and sales events.
• Coach and develop team members to drive performance.
• Provide exceptional customer service to achieve world-class standards.
• Drive the Design Services business area by motivating associates.
• Create a positive environment where all associates are treated with dignity.

Skills

Retail leadership

Customer service

Coaching & development

Team leadership

Communication

Job description

Williams-Sonoma & The Opportunity

Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer’s west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.

Our Williams Sonoma store in Bondi Junction, is seeking a results-driven, customer-focused, and dynamic Assistant Store Manager to deliver exceptional customer service, lead an outstanding team, and inspire great performance. This is a permanent, full-time position (76 hours per fortnight) on a rotating 4-week roster. Availability to work full alternate weekends as part of the roster rotation is also required.

Why You Will Love Working With Us

We are all about creating a workplace where you feel supported, inspired, and excited to come to work. Here’s just a taste of what you will enjoy as part of our team:

• Generous employee discounts so you can enjoy our amazing products
• Paid parental leave to support you through life’s most important milestones
• Access to a confidential Employee Assistance Program for personal and professional support
• Career growth opportunities with real investment in your development
• A supportive, collaborative team culture where your success is celebrated
• The chance to be part of a fast-growing global business with an entrepreneurial spirit

What You Will Be Doing:

• Identify opportunities, develop and execute strategies, and analyse daily, weekly, and monthly reports to achieve KPIs
• Set daily, weekly, and monthly sales goals
• Support company promotions and sales events
• Coach and develop team members to drive individual and team performance
• Provide exceptional customer service to achieve world‑class service standards
• Drive our Design Services business area by motivating associates
• Create and ensure a positive environment where all associates are treated fairly and with dignity, in accordance with our People-First Philosophy

What You Will Bring to the Role:

• Bring retail leadership experience, ideally in homewares or specialty retail
• Are passionate about customer service and enhancing our customers’ lives at home
• Love to coach, mentor, inspire, and help grow your team to meet and exceed goals
• Thrive in an entrepreneurial environment and are consistently looking for ways to think outside the box
• Have proven success in achieving results both independently and through others by creating a spirit of teamwork
• Are not afraid to go above and beyond to exceed customers’ expectations and close sales
• Have excellent communication, organisational, and leadership skills
• Possess critical thinking skills to creatively identify challenges and develop action plans in a timely manner
• Are able to independently lead yourself and others to achieve results

Physical Requirements:

• Ability to be mobile in the store and back‑of‑house areas, including standing for long periods
• Ability to climb ladders and use other equipment in line with safety standards
• Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques

Ready to join the Team?

Only candidates with permanent work rights in Australia will be considered.