Assistant Store Manager: Pottery Barn

Pottery Barn; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Paid parental leave

Employee Assistance Program (EAP)

Career growth opportunities

Supportive team culture

Global business environment

Job summary

Williams-Sonoma Australia Pty Ltd is seeking an Assistant Store Manager for our Bondi Junction store on a fixed-term basis through February 2027. This full-time role requires a 76-hour fortnightly schedule with a rotating 4-week roster and weekend availability.

You will lead a high-performing team, drive sales, deliver exceptional customer experiences and uphold our People-First values in a fast-growing global business.

Qualifications

• Retail leadership experience is required.
• Strong customer-service mindset and coaching skills.
• Ability to set targets, analyse performance metrics and drive results.

Responsibilities

• Drive store performance by identifying opportunities, executing strategies and analysing KPIs.
• Set sales targets and lead the team with accountability and motivation.
• Champion in-store promotions and deliver outstanding customer experiences.

Skills

Retail leadership

Customer service

Team coaching

Job description

Williams-Sonoma & The Opportunity

Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer’s west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.

Job Description

Williams-Sonoma & The Opportunity

Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer’s west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.

Our Pottery Barn store in Bondi Junction, is seeking a results-driven, customer-focused, and dynamic Assistant Store Manager to deliver exceptional customer service, lead an outstanding team, and inspire great performance. This is a fixed-term opportunity through to February 2027, working full-time at 76 hours per fortnight on a rotating 4-week roster. Availability to work full alternate weekends as part of the roster rotation is required.

Why You Will Love Working With Us

We are all about creating a workplace where you feel supported, inspired, and excited to come to work. Here’s just a taste of what you will enjoy as part of our team:

• Generous employee discounts so you can enjoy our amazing products
• Paid parental leave to support you through life’s most important milestones
• Access to a confidential Employee Assistance Program for personal and professional support
• Career growth opportunities with real investment in your development
• A supportive, collaborative team culture where your success is celebrated
• The chance to be part of a fast-growing global business with an entrepreneurial spirit

What You Will Be Doing

• Drive business performance by identifying opportunities, executing strategies, and analysing key metrics to exceed KPIs
• Set clear sales targets and lead the team with focus, accountability, and motivation
• Champion in-store promotions and deliver exceptional customer experiences that build loyalty
• Coach and develop team members to strengthen capability and support career growth
• Create a high-performing culture aligned with our People-First values

How You’ll Be Successful

• Bring retail leadership experience, ideally in homewares or specialty retail
• Take ownership and make confident, business-driven decisions
• Think creatively, adapt quickly, and solve problems with ease
• Delivering outstanding customer experiences that drive sales
• Stay organised, communicate clearly, and lead by example

As this is a fixed-term opportunity, we encourage applications from experienced retail leaders, including those currently holding a Working Holiday visa with valid work rights in Australia.

About Us

Williams-Sonoma Australia Pty Ltd. is a multi-channel specialty retailer of high quality products for the home.

In 1956, our founder, Chuck Williams, turned a passion for cooking and eating with friends into a small business with a big idea. He opened a store in Sonoma, California, to sell the French cookware that intrigued him while visiting Europe but that could not be found in America. Chuck's business, which set a standard for customer service, took off and helped fuel a revolution in American cooking and entertaining that continues today. In the decades that followed, the quality of our products, our ability to identify new opportunities in the market and our people-first approach to business have facilitated our expansion beyond the kitchen into nearly every area of the home. Additionally, by embracing new technologies and customer-engagement strategies as they emerge, we are able to continually refine our best-in-class approach to multi-channel retailing.

Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Established in Australia in 2013, Williams-Sonoma Australia Pty Ltd. currently operates 20 retail locations and 4 e-commerce websites, and employs more than 350 people across corporate and retail operations.

Discover all you need for home from our four iconic brands: Pottery Barn Australia for timeless, exclusively designed furniture, decor and gifts; Pottery Barn Kids Australia for stylish, high-quality furniture and accessories for babies and kids; west elm Australia for modern home furnishings that are authentic, approachable, affordable and sustainably produced; and Williams Sonoma Australia for the finest cookware, food and entertaining essentials.