Sales & Service Lead

Williams Sonoma Inc; Brisbane; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Employee discounts

Parental leave

Employee Assistance Program

Career growth opportunities

Supportive team culture

Global business exposure

Job summary

Williams-Sonoma is seeking a Sales & Service Lead for our West Elm & Pottery Barn Kids stores in Fortitude Valley, Australia. This permanent, part-time role offers 40 hours per fortnight with a fixed two-week rotating roster, including alternate weekends.

You will deliver exceptional customer service, drive sales, and support store operations in a busy specialty retail environment. Ideal candidates have 1–2 years of customer service experience, strong sales skills, and a proactive,

Qualifications

• 1-2 years customer service experience (retail preferred)
• Strong sales skills with ability to meet and exceed targets
• Proactive, solution-focused attitude with ability to multitask in a fast-paced environment
• High attention to detail

Responsibilities

• Deliver exceptional customer service and drive sales through product knowledge and support of in-store design services.
• Complete operational tasks including opening and closing duties, register functions, and compliance with company policies.
• Maintain visual merchandising standards and ensure the store is clean, well-presented, and fully stocked.
• Assist with inventory management including receiving, replenishment, stockroom organisation, and WHS practices.
• Participate in training and development while supporting a collaborative, high-performing team environment.

Skills

Customer service

Sales skills

Multitasking

Attention to detail

Job description

Williams-Sonoma & The Opportunity:

Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer’s west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.

Our West Elm & Pottery Barn Kids stores in Fortitude Valley is looking for a Sales & Service Lead (also known as a Sales & Service Key Holder) to create a unique shopping experience by providing exceptional customer service in a fast-paced, specialty retail environment. This is a permanent, part-time position offering 40 hours per fortnight with a fixed two-week rotating roster, including alternate weekends.

Why You Will Love Working With Us:

We are all about creating a workplace where you feel supported, inspired, and excited to come to work. Here’s just a taste of what you will enjoy as part of our team:

• Generous employee discounts so you can enjoy our amazing products
• Paid parental leave to support you through life’s most important milestones
• Access to a confidential Employee Assistance Program for personal and professional support
• Career growth opportunities with real investment in your development
• A supportive, collaborative team culture where your success is celebrated
• The chance to be part of a fast-growing global business with an entrepreneurial spirit

What You Will Be Doing:

• Deliver exceptional customer service and drive sales through product knowledge and support of in-store design services.
• Complete operational tasks including opening and closing duties, register functions, and compliance with company policies.
• Maintain visual merchandising standards and ensure the store is clean, well-presented, and fully stocked.
• Assist with inventory management including receiving, replenishment, stockroom organisation, and WHS practices.
• Participate in training and development while supporting a collaborative, high-performing team environment.

What You Will Bring to the Role:

• 1-2 years customer service experience (specialty retail preferred but not required).
• Strong sales skills with the confidence to meet and exceed performance targets.
• A proactive, solution-focused attitude with the ability to multitask in a fast-paced environment.
• High attention to detail

Physical Requirements:

• Ability to be mobile in the store and back-of-house areas, including standing for long periods
• Ability to climb ladders and use other equipment in line with safety standards
• Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques

Ready to join the Team?

Step into a role where you can deliver excellent customer service, drive sales success, and grow your career.

Only candidates with work rights in Australia will be considered.