Assistant Store Manager - Sydney Airport

Koko Black Chocolate; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

40% team member discount on products

Career growth & development – in-store

Premium elevated workspace

Inclusive and diverse team

Job summary

Koko Black Group in Sydney Airport is seeking an Assistant Store Manager who leads with heart, mentors the team and ensures a joyful customer experience at every visit.

In this role you will energise staff, coach for growth, drive smooth operations, manage stock, reduce waste and smash sales targets while delivering the Koko Moments experience in a fast-paced airport store.

Qualifications

• Previous retail leadership experience.
• Strong customer service orientation.
• Ability to drive results and manage a team.

Responsibilities

• Lead by example and energise the team with passion and purpose.
• Coach & develop – spot potential, nurture growth and inspire excellence.
• Drive smooth operations – keep the store humming and the shelves full.
• Own the numbers – optimise stock, reduce waste and achieve targets.
• Create unforgettable experiences – go beyond service to story-worthy moments.

Skills

Retail leadership

Team leadership

Customer experience

Communication

Coaching

Job description

Join the Koko Team – Assistant Store Manager Sydney Airport

Are you ready to immerse yourself in the delicious world of chocolate?

At Koko Black Group, we don’t just craft chocolate — we create unexpected, signature experiences that delight the senses and spark real human connection.

Our Philosophy

Koko Black's journey is one of unwavering passion. We’re proudly Australian, fuelled by our deep love for chocolate and the magic it brings to moments shared. Our philosophy is simple: Natural is extraordinary — and our handcrafted creations showcase this through the finest natural ingredients and the talent of our dedicated chocolatiers.

We’re here to innovate, surprise, excite and delight. That’s how we create raving fans. That’s how we create Koko Moments.

Your Role: Assistant Store Manager

This isn't just a job — it's a calling for someone who loves to lead with heart, uplift their team, and bring joy to every customer who walks through the door.

In This Role, You Will

• Lead by example – energise your team with your passion and purpose
• Coach & develop – spot potential, nurture growth and inspire excellence
• Drive smooth operations – keep the store humming, the shelves full and the targets smashed
• Own the numbers – optimise stock, reduce waste and make every gram count
• Create unforgettable experiences – go beyond service and into story-worthy moments

Who You Are

You're a natural-born leader who knows how to bring out the best in people — and you’ve got a serious soft spot for chocolate.

• A motivator with previous retail leadership experience
• A people person who thrives on connection and teamwork
• A customer experience superstar who lives for genuine smiles and happy hearts
• A doer, not just a dreamer — you get results
• A little bit creative, a lot bit passionate, and always up for a challenge

Sweet Perks

• 40% team member discount on our entire range
• Career growth & development – we’ll invest in your future with in-store and online training
• A premium, elevated workspace – because chocolate deserves the best, and so do you
• An inclusive and diverse team where your unique talents will shine