Assistant Store Manager - Optics & Customer Experience

Bailey Nelson; Paddington; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

OTE up to $85,000 (Base + Super + 1)

Glasses allowance - 2 free pairs per Q

Annual training in optical dispensing

Internal progression opportunities

Leadership coaching

Job summary

Bailey Nelson is seeking an Assistant Store Manager for the Paddington store in WA. You will support the Store Manager and Optometrist to deliver a seamless customer journey from eye test to frame selection and dispense.

You will take ownership of the store 2 days a week, lead the team, drive performance, and ensure smooth appointment book operations while delivering outstanding customer experiences.

Qualifications

• Experience in retail or optics at supervisor or management level.
• Strong leadership and people development skills.
• Customer-centric mindset with a focus on service quality.
• Willingness to work full-time on a Sunday to Thursday roster.

Responsibilities

• Support the Store Manager and Optometrist to deliver a seamless customer journey from eye test to frame selection and dispense
• Take ownership of the store 2 days a week, leading the team and driving performance
• Keep the appointment book running smoothly and ensure every customer interaction feels easy and enjoyable
• Coach and support your team to deliver great service, every time

Skills

Retail leadership

Customer experience

Team coaching

Operations management

Sunday-Thursday availability

Job description

Bailey Nelson is seeking an Assistant Store Manager for the Paddington store in WA. You will support the Store Manager and Optometrist to deliver a seamless customer journey from eye test to frame selection and dispense.

You will take ownership of the store 2 days a week, lead the team, drive performance, and ensure smooth appointment book operations while delivering outstanding customer experiences.