Lead Optical Retail Team: High-Impact Customer Experience

Bailey Nelson Australia Franchising Pty Ltd; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Bailey Nelson in Sydney, NSW is seeking an Assistant Store Manager to lead a dynamic team with energy and a passion for customer experience. You will support the Store Manager and Optometrist, guiding customers from eye tests to frame selection and ensuring smooth appointment flow.

The role requires a hands-on leader available to work a Sunday to Thursday roster, with opportunities for progression as the brand grows across ANZ.

Qualifications

• Hands-on leadership experience.
• Availability for Sunday–Thursday roster.

Responsibilities

• Lead a high-impact team to deliver excellent customer experiences.
• Guide customers from eye tests to frame selection with a focus on service quality.
• Support Store Manager and Optometrist in daily operations and appointment flow.

Skills

Team leadership

Customer service

Job description

Bailey Nelson in Sydney, NSW is seeking an Assistant Store Manager to lead a dynamic team with energy and a passion for customer experience. You will support the Store Manager and Optometrist, guiding customers from eye tests to frame selection and ensuring smooth appointment flow.

The role requires a hands-on leader available to work a Sunday to Thursday roster, with opportunities for progression as the brand grows across ANZ.