Assistant Store Manager, Optical Retail Customer Experience

Bailey Nelson; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

OTE up to 80k

Glasses and contact lens allowance

Training in optical dispensing

Internal progression opportunities

Job summary

Bailey Nelson in Castle Towers, NSW, is seeking an Assistant Store Manager who brings energy, leadership, and a genuine love for customer experience to lead daily store operations. You will support the Store Manager and Optometrist to deliver a seamless journey from eye test to frame selection and dispense, while owning the store two days a week to drive performance.

The role requires a passion for optics and retail, a confident leader who develops others, and availability to work full time on a

Qualifications

• Experience in retail or optics at a supervisor or management level.
• Confident leader who enjoys developing others.
• Available to work full time on a Sunday to Thursday roster.

Responsibilities

• Support the Store Manager and Optometrist to deliver a seamless customer journey from eye test to frame selection and dispense.
• Take ownership of the store 2 days a week, leading the team and driving performance.
• Keep the appointment book running smoothly and ensure every customer interaction feels easy and enjoyable.
• Coach and support your team to deliver great service, every time.

Skills

Retail management

Leadership

Customer experience

Optical retail

Job description

At Bailey Nelson, we’re on a mission to change how people see the world and how the world sees them. We’re a down-to-earth team that’s obsessed with improving every day, and we’re growing fast.

Due to exciting growth plans and recent internal promotions & moves across the business, we’re looking for an Assistant Store Manager to join our Castle Towers store! who will bring energy, leadership, and a genuine love for customer experience.

What you’ll be doing

As an ASM, you’ll play a key role in the day-to-day success of the store:

• Support the Store Manager and Optometrist to deliver a seamless customer journey from eye test to frame selection and dispense
• Take ownership of the store 2 days a week, leading the team and driving performance
• Keep the appointment book running smoothly and ensure every customer interaction feels easy and enjoyable
• Coach and support your team to deliver great service, every time
  
  

What’s in it for you

• OTE up to $85,000 (Base + Super + Monthly + Annual Bonus + Profit bonus) (monthly & annual incentives)
• 2 free pairs of glasses per quarter product allowance so you can rep the brand in style and a year's supply of contacts!
• Hands-on training in optical dispensing and leadership
• Ongoing support and coaching from experienced leaders
• We love promoting internally, so REAL opportunities for progression and to grow as we continue to expand across ANZ
  
  

Who we’re looking for

• Someone who feels at home with our values: tight-knit, down-to-earth, and constantly improving
• Experience in retail or optics at a supervisor or management level
• A confident leader who enjoys developing others
• Passionate about creating great customer experiences
• Must be available to work full time on a Sunday to Thursday roster
  
  

This is your chance to step into an exciting role, elevate your leadership career, and be part of a brand that’s growing fast.

Ready to frame your future? Apply now.

Bailey Nelson is proud to be an inclusive, diverse workplace. We welcome applicants from all backgrounds and identities.