Assistant Store Manager — Lead, Coach & Drive Results

Telstra; Gladstone Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Store performance-related commission

30% off Telstra services

Telstra mobile and Sim card

Exclusive discounts and offers across

240 brands and partners

16 weeks paid parental leave for core/

Job summary

Telstra in Gladstone is seeking an Assistant Retail Store Manager to lead a busy team and drive store performance. You will coach retail consultants, support the Store Manager, and help meet sales targets with energy and integrity.

You will build a positive store culture, organise schedules, and deliver great customer experiences while upholding Telstra's service standards and brand values in a dynamic retail environment.

Qualifications

• Experience in a retail leadership / assistant management role.
• Ability to energise and drive a retail team to exceed sales targets and KPIs.
• Strong communication to support the Store Manager and team through change.
• Proactive problem solving and customer issue resolution.

Responsibilities

• Oversee induction of new team members.
• Coach team to meet and exceed store targets.
• Support team with customer query escalations.
• Step in as Store Manager when needed.
• Execute business initiatives to meet financial and customer KPIs.
• Foster an energetic, positive store culture.
• Organise store floor and team schedules to meet demand.

Skills

Retail leadership

Staff coaching

Customer service

Communication

Job description

Telstra in Gladstone is seeking an Assistant Retail Store Manager to lead a busy team and drive store performance. You will coach retail consultants, support the Store Manager, and help meet sales targets with energy and integrity.

You will build a positive store culture, organise schedules, and deliver great customer experiences while upholding Telstra's service standards and brand values in a dynamic retail environment.