Telstra Retail: Assistant Store Manager

Telstra Corporation; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Store performance-related commission

30% off Telstra services

Telstra mobile and SIM card

Exclusive discounts and offers across

exclusive discounts and offers across

16 weeks paid parental leave for key/2

Job summary

Telstra Capalaba is seeking an Assistant Store Manager to support store operations, coach the team, and maintain exceptional customer service. This full-time role offers growth opportunities within a dynamic retail environment and the chance to lead the team in achieving store targets.

Join TelstraCapalaba to contribute to a busy store, drive performance, and enhance the customer experience through strong leadership and effective people management.

Qualifications

• Experience in a retail leadership or assistant management role.
• Ability to drive sales targets and KPIs.
• Strong communication and coaching skills.

Responsibilities

• Oversee the induction of new team members.
• Coach the store’s team to meet and exceed store targets.
• Help support the team with customer query escalations.
• Be the Store Manager’s right-hand person and step up as Store Manager when needed.
• Execute business initiatives to meet financial and customer metrics.
• Lead from the front to motivate the team and foster a positive store culture.
• Organise the store floor and team schedules to meet demand.

Skills

Retail leadership

Team coaching

Customer service

KPIs

Store operations

Job description

Employment Type Permanent Closing Date 11 Nov 2026 11:59pm

Job Title Telstra Retail: Assistant Store Manager CAPALABA

Job Summary

As an Assistant Store Manager, you will support store operations by assisting with team coordination and maintaining service standards. You will handle moderately complex tasks, ensure adherence to operational guidelines, and work independently on defined responsibilities. This role demonstrates growing autonomy and contributes to a seamless customer experience.

Job Description

Telstra is hiring! We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. Our Capalaba store is hiring an Assistant Store Manager to join their team a full time basis. This is an opportunity to enhance your leadership skills, overseeing a retail team with a unique buzz and energy at Telstra within a dynamic team environment at Telstra.

What we offer our team members

We have a tonne of great benefits here at Telstra, from thousands of training and career-growth opportunities, to exclusive discounts across hundreds of brands and partners. Take a look at all that’s on offer and how you can shape your benefits, your way. Below is a snapshot of just some of the cool things we offer:

• Store performance-related commission


• 30% off Telstra services


• Telstra mobile and Sim card


• Exclusive discounts and offers across 240 brands and partners.


• 16 weeks paid parental leave for primary and secondary carers

As an Assistant Retail Store Manager at Telstra, you’ll work closely with the Store Manager to coach and grow your team. You’ll use your management experience to help coach our retail consultants to success, making sure they’re driven and energised to reach and exceed store targets.

What you’ll do

• Oversee the induction of your new team members


• Coach the store’s team to meet (and exceed) store targets


• Help support your team with customer query escalations


• Be the Store Manager’s right-hand person, stepping up to act as Store Manager when needed


• Executing business initiatives in store to meet financial and customer key metrics.


• Act as team cheer leader – leading from the front and helping to motivate the team, and foster an awesome store culture


• Organise the store floor and team’s work schedules, to meet customer demand.

About you

• You have previous experience in a retail leadership / assistant management role


• You’re able to energise and drive a retail team to exceed sales targets and KPIs with demonstrated success


• You lead from the front and are able to influence and build rapport with a diverse and varied team


• You’re able to resolve customer issues with your eyes closed and can put a creative spin on problem solving


• You’re an excellent communicator who can help support the Store Manager in taking team members through change.

Why Telstra?

Retail Opportunities at Telstra When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. We work flexibly at Telstra, talk to us about what flexibility means to you.

We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too.

Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. [e-mail]. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.

Explore our teams https://www.telstra.com.au/careers/our-teams