Assistant Store Manager – Elevate Customer Experience

Koko Black Chocolate; Western Australia; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Team discount

Career growth

Premium workspace

Inclusive team

Job summary

Koko Black Group in Claremont, WA invites an Assistant Store Manager to lead the team and deliver memorable customer experiences. You will support the Store Manager in daily operations, drive sales, and uphold the premium chocolate brand.

This role suits a retail leader who thrives in a fast-paced environment and cares about people, service, and store presentation. Join a passionate, Australian-made brand offering a strong team culture, training, and career growth opportunities in a premium

Qualifications

• Previous retail or hospitality leadership experience.
• Strong interpersonal skills with the ability to engage and motivate a team.
• Customer-focused mindset with a passion for premium products and service.

Responsibilities

• Lead by example - support and motivate your team to deliver consistently high standards
• Coach and develop - identify opportunities to build capability and support team growth
• Drive operational excellence - ensure smooth day-to-day operations, including stock management and store presentation
• Support commercial outcomes - contribute to achieving sales targets, managing stock and minimising waste
• Deliver exceptional customer experiences - create a welcoming environment and ensure every customer interaction reflects the Koko Black brand

Skills

Leadership

Customer service

Team development

Stock control

Visual merchandising

Job description

Koko Black Group in Claremont, WA invites an Assistant Store Manager to lead the team and deliver memorable customer experiences. You will support the Store Manager in daily operations, drive sales, and uphold the premium chocolate brand.

This role suits a retail leader who thrives in a fast-paced environment and cares about people, service, and store presentation. Join a passionate, Australian-made brand offering a strong team culture, training, and career growth opportunities in a premium