Assistant Store Manager: Customer-First Leader

Optus; New South Wales; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Product discounts

Monthly credit

Parental leave

Diversity networks

Wellbeing support

Job summary

Optus in Murray Street, Perth is seeking an Assistant Store Manager who leads by example and develops a high-performing team. You’ll coach staff, deliver exceptional customer experiences and maintain a welcoming store environment.

Join a collaborative culture with a strong focus on customer service, operations, and staff development to drive store success and team performance in a dynamic retail setting.

Qualifications

• Lead by example and coach team members to deliver memorable customer experiences.
• Coach and develop staff with clear guidance and feedback.
• Maintain an energised, customer-first environment in-store.
• Oversee daily operations and drive performance and efficiency.
• Handle escalated customer enquiries with calm professionalism.

Responsibilities

• Lead by example and support Store Manager to foster a high-performance culture.
• Coaching and developing team members with clear guidance and feedback.
• Maintain welcoming, customer-first environment for staff and customers.
• Support daily operations from team coordination to service delivery.
• Manage escalated customer inquiries with composure and de-escalation techniques.
• Drive team engagement, celebrate wins and support goal setting.

Skills

Leadership

Coaching

Calm under pressure

Retail operations

Team culture

Job description

Optus in Murray Street, Perth is seeking an Assistant Store Manager who leads by example and develops a high-performing team. You’ll coach staff, deliver exceptional customer experiences and maintain a welcoming store environment.

Join a collaborative culture with a strong focus on customer service, operations, and staff development to drive store success and team performance in a dynamic retail setting.