Assistant Store Manager

PPG; Townsville City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Employee discounts on Taubmans and Whi

Ongoing training in products, systems

Career development opportunities

Job summary

Taubmans Townsville is seeking an Assistant Store Manager to work with the Store Manager, leading a busy Trade Centre serving trade and retail customers in Townsville. The role is hands-on across showroom and warehouse, coordinating orders, managing stock and keeping operations running smoothly.

You'll spend days coaching staff, supporting customers at the trade counter, fulfilling orders, coordinating deliveries and assisting with daily store running.

Qualifications

• Experience in retail, trade, hardware, warehouse, customer service or a similar environment.
• Previous leadership, supervisory or team coaching experience.
• Strong communication and relationship-building skills.
• A customer-first mindset and passion for service.
• The ability to balance operational priorities with people leadership.
• A positive, proactive and organised approach to work.
• A current drivers licence.
• The ability to safely lift and handle products up to 32kg.

Responsibilities

• Lead, support and motivate Sales Assistants across retail and warehouse functions.
• Assist with team coaching, development and day-to-day supervision.
• Deliver outstanding customer service and expert product advice.
• Build strong relationships with trade and retail customers.
• Support store sales growth through customer engagement and solution selling.
• Tint and mix paint, colour match and prepare customer orders.
• Coordinate order fulfilment, stock movements and customer collections.
• Support inventory management, stock replenishment and merchandising standards.

Skills

Leadership experience

Customer service

Strong communication

Team coaching

Organized

Job description

Lead from the front. Coach the team. Build your career with Taubmans.

As our Assistant Store Manager, you'll work alongside the Store Manager to lead a busy Trade Centre that serves both trade and retail customers across Townsville.

This is a hands-on role where you'll support a team that works across both the showroom and warehouse, helping customers, coordinating orders, managing stock and keeping the operation running smoothly.

No two days are the same. One day you might be coaching team members and supporting customers at the trade counter, the next you're helping fulfil orders, coordinating deliveries or stepping in to support the daily running of the store.

If you enjoy leading from the front, building relationships and getting stuck in wherever needed, you'll fit right in.

Why Join Taubmans Townsville?

You’ll join a close-knit team where everyone pitches in, supports one another and takes pride in delivering outstanding customer service.

Working across both the retail showroom and warehouse, no two days are the same, giving you the opportunity to build leadership capability while developing valuable operational and customer-facing skills.

Here’s What You Can Look Forward To

• Full-time permanent Assistant Store Manager opportunity
• Leadership responsibility supporting the Store Manager and wider team
• A varied role across both retail and warehouse operations
• Store trading hours of Monday to Friday, 6:30am to 4:30pm and Saturday, 7:00am to 11:30am
• Early starts and early finishes that support work-life balance
• Performance incentive opportunities
• Ongoing training in products, systems, paint tinting and colour matching
• Career development opportunities across PPG's ANZ and global network
• Generous employee discounts on trusted brands including Taubmans and White Knight
• The support and stability of a global business that is been protecting and beautifying the world for more than 140 years

No paint experience? No problem.

We'll provide all the product knowledge, systems training and support you need to succeed.

How You'll Make An Impact

As Assistant Store Manager, you'll help create a positive customer experience while supporting the Store Manager to drive operational excellence and team performance.

You'll

• Lead, support and motivate Sales Assistants across retail and warehouse functions
• Assist with team coaching, development and day-to-day supervision
• Deliver outstanding customer service and expert product advice
• Build strong relationships with trade and retail customers
• Support store sales growth through customer engagement and solution selling
• Tint and mix paint, colour match and prepare customer orders
• Coordinate order fulfilment, stock movements and customer collections
• Support inventory management, stock replenishment and merchandising standards
• Help maintain a safe, clean and organised workplace
• Ensure operational standards are consistently met
• Support the achievement of sales, service and financial targets
• Step into Store Manager responsibilities when required

What You’ll Bring

You’ll be someone who leads by example, enjoys working with people and isn’t afraid to roll up your sleeves when needed.

You’ll Ideally Have

• Experience in retail, trade, hardware, warehouse, customer service or a similar environment
• Previous leadership, supervisory or team coaching experience
• Strong communication and relationship-building skills
• A customer-first mindset and passion for service
• The ability to balance operational priorities with people leadership
• A positive, proactive and organised approach to work
• A current drivers licence
• The ability to safely lift and handle products up to 32kg

About Us

PPG: WE PROTECT AND BEAUTIFY THE WORLD®

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don't stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.