Assistant Store Manager

Habitat Pet Supplies; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

Habitat Pet Supplies is seeking an experienced Assistant Store Manager for the Port Melbourne store. You will support the Store Manager in daily operations, lead a dedicated team and drive sales while upholding our high service standards.

Responsibilities include stock control, promotions, and visual merchandising, with focus on staff induction and development, excellent customer service, and safe, efficient store operations.

Qualifications

• Five years in a senior retail role or equivalent leadership position.
• Strong team leadership and coaching experience.
• Proven ability to drive sales while maintaining service standards.
• Experience with stock control, promotions, and visual merchandising.

Responsibilities

• Assist in managing daily store operations, stock control, ordering, promotions and visual merchandising.
• Lead and motivate sales team to hit store targets and provide exceptional service.
• Support induction, training and development of staff per HR policies.
• Deliver outstanding customer service at all times.
• Proficient with POS, rostering, and inventory management software.

Skills

Retail leadership

Team management

Customer service

Inventory management

Visual merchandising

WH&S compliance

Staff training

Communication

Tools

POS system

Rostering software

Inventory management software

Job description

About Us
At Habitat Pet Supplies, we are passionate about pets and their well-being. We are a leading Australian, independent, family-owned pet supply business, with seven successful stores in Melbourne! Known for our wide range of quality products and exceptional customer service, we are looking for a dynamic and experienced Assistant Store Manager to join our team and help us continue to deliver outstanding service to our customers and their pets.

Role Overview
As the Assistant Store Manager at Habitat Pet Supplies, you will be responsible for supporting the Store Manager in the overall management of our friendly and established Port Melbourne store! You will assist in leading a dedicated team, ensuring the smooth day-to-day operations of the store and contribute to achieving sales goals. Your role will involve everything from inventory management to team member development, all while maintaining our high standards of customer service.

Key Responsibilities

Assist in managing the store’s daily operations, including stock management, ordering, promotions and visual merchandising

Assist in guiding and motivate the sales team to achieve store goals, ensuring exceptional communication and teamwork

Support the Store Manager in the induction, training and development of team members in line with HR policies and procedures

Deliver outstanding customer service, ensuring every customer has a positive experience

Have experience using and managing, POS, rostering and inventory management software with efficiency

Maintain a proactive and positive attitude, adapting to challenges and changes as they arise

Work calmly under pressure, demonstrating strong organisational and problem-solving skills

Ensure compliance with Workplace Health & Safety (WH&S) policies and procedures

Be flexible with working hours, including availability on weekdays, weekends, and public holidays

Display a genuine love and concern for the well-being of animals

Ability to perform heavy lifting up to 20kg is required as part of the role.

Key Skills

Proven experience in a senior management role within a retail environment

Strong leadership skills with a history of successfully guiding and motivating teams

Exceptional communication skills, both verbal and written

Confidence in handling the induction and training of staff

Excellent organisational skills and a problem-solving mindset

Commitment to WH&S standards and procedures.

Experience working in the pet supply industry.

Why Join Us?
At Habitat Pet Supplies, you will have the opportunity to develop as a senior leader among a passionate team in a supportive and friendly environment. If you are a retail professional with a love for animals and a drive to deliver exceptional customer service, we would love to hear from you!