Assistant Store Manager

Petbarn; Newcastle City Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Pet discounts

Greencross discounts

Novated leasing

Workplace benefits program

Employee Assistance Program

Career growth opportunities

Job summary

Petbarn in Newcastle is seeking an Assistant Store Manager to support the Store Manager across our Newcastle stores, gaining invaluable management experience while reliefs are covered regionally. You will train and coach the team, deliver service excellence, and drive store performance.

You will lead with a hands-on approach, nurture customer relationships, and foster a collaborative, pet-loving culture that aligns with Petbarn’s values and growth plans.

Qualifications

• Two years' experience in a high-volume retailer.
• Experience in retail management or supervision with at least 1 year in management.
• Proven ability to lead a team with strong engagement.
• Organised and detail-oriented with a focus on achieving KPI's

Responsibilities

• Support the Store Manager to maximise store success.
• Create a customer-centric environment and achieve sales budgets.
• Deliver consistent store standards and manage costs.
• Train and coach the store team to deliver service excellence and achieve business objectives.

Skills

Team leadership

Retail management

Customer service

Job description

At Petbarn, Australia’s speciality pet leading retailer, we’re passionate about making the world a happier place through the love of pets! We have a great opportunity for an Assistant Store Manager to work across our Newcastle Stores, gaining invaluable management experience as you complete reliefs across the region. This will suit a pet-passionate retail leader looking to work with a great brand while also growing your retail career. Strong retail leadership experience is essential to be successful in this role!

You’ll help pet parents and train your team to make the best choices for their furry, feathered, or scaly friends, offering expert advice on health, nutrition, and wellness products. You’ll create connections with our team and customers, build trust, and make a real impact on the lives of pets and their pet parents.

Your Role:

As an Assistant Store Manager, you’ll play a crucial role in supporting the Store Manager to manage and maximize the overall success of the store. You’ll help create a customer-centric environment, achieve sales budgets, deliver consistent store standards, and manage costs. Additionally, you will train and coach the store team to deliver service excellence and achieve business objectives.

Why choose Petbarn?

• Connect with pets and their owners, making a real difference
• Gain valuable training in pet care and wellness and train the team
• Be part of a team that values passion, authenticity, caring, knowledge and togetherness
• Progression opportunities

About You:

• A leader with a hands on approach
• Have a natural love for animals and people, and passionate about retail
• At least two years' experience working with a high-volume retailer
• Have strong retail management/ supervision (or similar), with a minimum 1 year experience in management
• Proven ability to lead a team with a focus on team engagement
• Friendly, patient, and eager to develop and train team
• Organised and detail-oriented with a focus on achieving KPI's

What’s in It for You:

• Pet-filled days with the chance to make a difference
• Discounts across Petbarn and Greencross Vets, pet-friendly workspace, and career growth opportunities
• Access to novated leasing, workplace benefits program, discounts on corporate health insurance
• Access to Employee Assistance Program, available 24/7 for yourself and your family
• Development opportunities and access to strong leadership
• Be part of a company with a commitment to giving back to the community through the Petbarn Foundation
• Incentive Program

Please note that only shortlisted candidates will be contacted