Massage Therapist

Crown Resorts; Sydney; On-site; AUD 52,000 - 75,000; Full time

Benefits offered by this job

Learning and development opportunities

Career growth opportunities

Premium spa environment

Job summary

Crown Resorts’ Crown Spa is seeking a passionate Massage Therapist to deliver professional treatments in a luxury spa environment, building genuine connections with guests. You’ll combine your technical expertise with personalised service, conducting consultations and promoting wellness solutions and retail products while maintaining accurate records.

Join a premium spa team, uphold high standards, and contribute to an exceptional guest experience.

Qualifications

• Diploma of Beauty Therapy or an equivalent qualification.
• Experience in a spa, wellness, beauty or luxury hospitality environment.
• Strong massage therapy skills with knowledge of anatomy and physiology.
• Excellent communication and interpersonal skills.
• Genuine passion for customer service and wellbeing; able to recommend treatments and retail products.
• Flexibility to work a rotating roster, including weekends and public holidays.

Responsibilities

• Deliver exceptional massage and body treatments in line with Crown Spa's luxury service standards.
• Conduct guest consultations and tailor treatments to individual needs.
• Recommend wellness solutions, retail products, and homecare programs to enhance guest outcomes.
• Maintain accurate treatment records and uphold professional standards.
• Ensure treatment rooms and spa facilities are presented to the highest standard.
• Assist with enquiries and bookings to support a seamless guest journey.
• Contribute to a positive, collaborative team culture focused on delivering an outstanding guest experience.

Skills

Massage therapy

Communication skills

Interpersonal skills

Customer service

Recommendation of wellness products

Education

Diploma of Beauty Therapy or equivalent

Job description

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

As a Massage Therapist, you will deliver a range of professional treatments while creating meaningful connections with guests through genuine, personalised service. Working within a luxury spa environment, you will combine your technical expertise with a passion for guest care to create memorable and relaxing experiences.

Key Responsibilities

• Deliver exceptional massage and body treatments in line with Crown Spa's luxury service standards.
• Conduct guest consultations and tailor treatments to individual needs.
• Recommend wellness solutions, retail products, and homecare programs to enhance guest outcomes.
• Maintain accurate treatment records and uphold professional treatment standards.
• Ensure treatment rooms and spa facilities are presented to the highest standard.
• Support a seamless guest journey by assisting with enquiries and bookings when required.
• Contribute to a positive, collaborative team culture focused on delivering an outstanding guest experience.

About You

You are passionate about health, wellness, and creating memorable guest experiences. You are professional, engaging, and thrive in a fast-paced luxury environment.

To be successful, you will have:

• A Diploma of Beauty Therapy or equivalent qualification.
• Previous experience in a spa, wellness, beauty, or luxury hospitality environment.
• Strong massage therapy skills and knowledge of anatomy and physiology.
• Exceptional communication and interpersonal skills.
• A genuine passion for customer service and wellbeing.
• Confidence in recommending treatments and retail products.
• Flexibility to work a rotating roster, including weekends and public holidays.

Why Crown Spa?

• Work within one of Australia's leading luxury hospitality brands.
• Be part of a passionate and supportive team.
• Access ongoing learning and development opportunities.
• Enjoy career growth opportunities across the broader Crown business.
• Deliver unforgettable experiences for guests in a premium spa environment.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.