ASSISTANT SERVICE ADVISOR

Vehicle Development Corporation; Melbourne; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

On-the-job training

Friendly culture

Remuneration package

Job summary

Vehicle Development Corporation – Coolaroo VIC is seeking an Assistant Service Advisor to join our team in Melbourne. You will coordinate Service Bookings and Pre-Delivery of New Vehicles, handle warranty claims and participate in service and parts enquiries with follow-up.

The role requires strong technical knowledge, advanced computer skills, dealership experience, and a valid Australian manual driver’s licence.

Qualifications

• Advanced computer skills required.
• Dealership experience preferred.
• Valid Australian manual driver’s licence required.
• Strong multitasking ability and time management.
• Ability to build relationships with service team and management.
• Strong communication and ownership of the customer journey.
• Technical knowledge in high‑end vehicles advantageous.

Responsibilities

• Coordinate Service Bookings and Pre-Delivery of New Vehicles.
• Handle Warranty Claims from New Vehicle Customers.
• Participate in Service and Parts Enquiries and follow up.
• Sell Retail Parts and Servicing.
• Create, cost and close repair orders.
• Liaise with Admin Staff and Production Staff.
• Liaise with Senior Mechanic regarding Service Enquiries and Warranty Claims.
• Inspect Incoming New Vehicles.
• Final Inspection of vehicles prior to delivery.
• Maintain good working relationships with all departments.
• Provide reporting as required.

Skills

Advanced computer skills

Dealership experience

Australian manual driver’s licence

Multitasking

Relationship building

Communication

Technical knowledge

Job description

Vehicle Development Corporation – Coolaroo VIC

An excellent opportunity exists for an exceptional Assistant Service Advisor to join the team. We need an enthusiastic, highly motivated and results driven Assistant Service Advisor. We are not a high volume company, but do only deal in high-end vehicles.

The successful applicant will be responsible for the following duties:

Co-Ordinate Service Bookings and Pre-Delivery of New Vehicles.

Handle Warranty Claims from New Vehicle Customers.

Participate in Service and Parts Enquiries and follow up.

Sales of Retail Parts and Servicing.

Creating, costing and closing repair orders.

Liase with Admin Staff and Production Staff.

Liase with Senior Mechanic regarding Service Enquiries and Warranty Claims.

Inspection of Incoming New Vehicles.

Final Inspection of vehicles prior to delivery.

Maintaining a good working relationship with all departments.

Reporting as required.

This role is suited to someone with strong technical knowledge as well as the following attributes:

Advanced Computer Skills

Dealership Experience

Valid Australian Manual Driver's Licence

Strong proven ability to multitask.

Build relationships with the Service Team and Management.

Strong communicator who takes ownership of the customer journey.

What we offer:

The opportunity to expand your skills and grow within the business.

Strong brand.

On and off Job Training.

Friendly culture

An attractive remuneration package.