Charity Retail Assistant Supervisor – Impact & Growth

Family and Disability Services; Maroochydore; On-site; AUD 57,000 - 70,000; Full time

Benefits offered by this job

Salary Packaging

Staff Discounts

Rewards platform

Parental leave

Diversity leave

Career development

Flexible work

Inclusive team

Job summary

Lifeline Queensland is seeking an Assistant Retail Supervisor for its Maroochydore store to lead daily retail operations and support the Retail Supervisor. You will coach volunteers, manage pricing and merchandising, and drive customer satisfaction while contributing to Lifeline’s mission.

The role offers permanent full-time employment, a salary of $28.89 per hour plus super, NFP salary packaging, and performance-based commission potential. Join a not-for-profit trusted by the community.

Qualifications

• Demonstrated experience in retail management (or hospitality management), including experience in coaching and mentoring people.
• Ability to deliver high level customer service and exceed customer expectations.
• Familiarity with retail systems, POS and Microsoft Office.

Responsibilities

• Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes
• Support the Retail Supervisor in all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved
• Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved
• Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries
• Identify issues and opportunities based on selling and customer feedback
• Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy
• Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance

Skills

Retail management

Coaching & mentoring

Customer service

Communication

Retail systems

Tools

POS systems

Microsoft Office

Job description

Lifeline Queensland is seeking an Assistant Retail Supervisor for its Maroochydore store to lead daily retail operations and support the Retail Supervisor. You will coach volunteers, manage pricing and merchandising, and drive customer satisfaction while contributing to Lifeline’s mission.

The role offers permanent full-time employment, a salary of $28.89 per hour plus super, NFP salary packaging, and performance-based commission potential. Join a not-for-profit trusted by the community.