Assistant Property Manager – Mandarin Speaking | WFH

Otto Capital; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

OTTO Agency in Sydney is seeking a motivated Assistant Property Manager to join our property management team. The role suits someone with experience in property management or real estate and a knack for client communication.

You’ll work with landlords and tenants, speak English and Mandarin, and have the option to work from home or at our Burwood office, Monday to Friday with no weekend open inspections. A supportive, tech-driven environment awaits.

Qualifications

• Fluent in English and Mandarin required or highly advantageous.
• Cantonese is highly regarded for client engagement.
• Experience in property management or real estate preferred.

Responsibilities

• Assist with day-to-day management of residential properties.
• Communicate with landlords and tenants via phone, email and WeChat.
• Build and maintain strong relationships with landlords.
• Respond to landlord enquiries with clear, professional updates.
• Review maintenance requests, quotations and recommendations.
• Liaise with tenants, tradespeople and others to resolve issues.
• Follow up outstanding matters and ensure tasks are completed.
• Handle client concerns professionally and resolve issues.
• Assist with inspections and other property-related matters when required.
• Escalate complex or sensitive matters when required.
• Maintain accurate records and documentation.

Skills

English

Mandarin

Cantonese

Communication

Customer service

Organised

Responsible

Teamwork

Tech-savvy

Education

NSW Certificate of Registration

Real Estate Licence

Job description

Assistant Property Manager – Mandarin Speaking | WFH

Monday–Friday | No Weekend Open Inspections | WFH or Burwood Office

Monday–Friday | No Weekend Open Inspections | WFH or Burwood Office

About the Role

OTTO Agency is looking for a motivated and personable Assistant Property Manager to join our Sydney property management team.

This role is ideal for someone with experience as an Assistant Property Manager, Property Officer, Property Manager, Leasing Consultant or Real Estate Administrator who enjoys working with clients, solving problems and building strong relationships.

You’ll be part of a supportive property management team, with established systems and administrative support to help you succeed in the role.

We offer flexible working arrangements, with the option to work from home or from our Burwood office, along with occasional property visits or client meetings as required.

Key Responsibilities

• Assist with the day-to-day management of residential properties
• Communicate with landlords and tenants via phone, email and WeChat
• Build and maintain strong relationships with landlords
• Respond to landlord enquiries and provide clear and professional updates
• Review and communicate maintenance requests, quotations and recommendations
• Liaise with tenants, tradespeople and other parties to resolve property matters
• Follow up outstanding matters and ensure tasks are completed
• Handle client concerns professionally and help resolve issues
• Assist with inspections and other property-related matters when required
• Escalate complex or sensitive matters when required
• Maintain accurate records and documentation

About You

• Fluent in English and Mandarin
• Cantonese is highly regarded
• Previous experience in property management or real estate is preferred
• Excellent communication and customer service skills
• Calm, professional and solutions-focused when dealing with challenging situations
• Organised, responsible and able to follow matters through to completion
• Comfortable working independently and as part of a team
• Confident using technology and learning new systems
• NSW Certificate of Registration / Real Estate Licence preferred
• Valid driver's licence and access to a vehicle preferred

Candidates currently working as a Property Officer, Assistant Property Manager, Leasing Consultant or Property Manager are encouraged to apply.

Why Join OTTO Agency?

• Monday to Friday
• No weekend open inspections
• Flexible working – work from home or our Burwood office
• Established systems and administrative support
• Less repetitive administration and more focus on client communication and problem solving
• Friendly and multicultural team
• Modern, technology-driven working environment
• Opportunity to develop your Property Management career
• Long-term career development opportunities

The Person Matters

At OTTO Agency, we value communication skills, responsibility, initiative and a positive attitude as much as experience.

If you enjoy working with people, take ownership of your work and like solving problems, we'd love to hear from you.

Whether you're an Assistant Property Manager looking for your next opportunity, or an experienced Property Manager looking for a more flexible and supported working environment, we encourage you to apply.