Assistant Practice Manager | Contract | Carlton

Bupa; Sydney; On-site; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Health insurance discounts

Partnership discounts (Apple, Samsung,

JB Hi-Fi discounts

Gym and spa discounts

Job summary

Bupa Medical Carlton is seeking an Assistant Practice Manager to oversee day-to-day operations for a busy GP and allied health clinic in Carlton, NSW. The role supports Clinicians, Operational Teams and the Practice Manager, with hands-on leadership and hands-on rostering, recruitment and financial oversight.

Working a standard 38-hour week, Monday to Friday, the position is fixed-term until mid-2027 with potential for extension or permanency.

Qualifications

• 4+ years' experience in a busy front desk administration role at a senior level within a GP or allied health practice, or hospital setting.

Responsibilities

• Support the Practice Manager with day-to-day operations including recruitment, rostering, team performance reviews, and financial oversight.
• Coach and develop your team to achieve KPI targets and practice goals.
• Contribute to continuous improvement initiatives that enhance the patient experience.
• Assist in facilitating regular team meetings and maintain effective communication across the practice.
• Manage front desk operations, handling patient interactions and calls in a fast-paced environment.
• Step up as Acting Practice Manager in their absence, rostering, staff performance, financial monitoring, timesheet approvals, and order processing.

Skills

APM experience

Front desk admin

Strong communicator

Tech-savvy

Problem solving

Independent working

Tools

Best Practice software

Job description

Assistant Practice Manager | Bupa Medical Carlton, NSW
Full-time fixed-term position – Monday to Friday

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people tolive longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.
Here, your work has purpose, your voice matters and your future is full of possibility.
Just imagine the impact you could make.

The purpose of the role

As our Assistant Practice Manager, you'll play a vital role in the effective running of the practice by providing essential support to the Clinicians, Operational Teams and Practice Manager.

This isn't your typical Practice Support role - our Carlton practice is a bustling busy practice, supporting 9 General Practitioners, as well as a team of Allied Health Professionals including Psychologists and Physiotherapists. Our team are friendly and welcoming, trusted by our patients, and are always willing to do what it takes to provide the best support and outcomes to our patients and one-another.

Due to upcoming parental leave, we have an exciting opportunity for an Assistant Practice Manager on a fixed term contract within our Carlton practice.
Working a standard 38hrs week, typically Monday to Friday between the hours of 8am and 5:30pm, with the ability to flex your rostered hours at short notice where required. Contracted until mid-2027, with the potential for extension or permanency within Bupa.

What you’ll need to make it possible

• Previous experience as an APM or4+ years' experience in a busy front desk administration role at a senior level within a GP or other allied health practice, or within a hospital setting essential
• Proficiency in Best Practice software highly regarded
• Strong communicator and active listener who can build rapport quickly
• Tech-savvy and adaptable, with the ability to pick up new systems with ease
• A natural problem-solver who takes initiative and gets things done
• Able to multitask and work accurately at pace in a busy clinical environment
• Confident working independently and managing the practice in the Practice Manager's absence

What you'll be doing:

• Support the Practice Manager with day-to-day operations as well as recruitment, rostering, team performance reviews, and financial oversight
• Coach and develop your team to achieve KPI targets and practice goals
• Contribute to continuous improvement initiatives that enhance the patient experience
• Assist in facilitating regular team meetings and maintaining effective communication across the practice
• Manage front desk operations, handling patient interactions and phone calls efficiently in a fast-paced environment
• Step up as Acting Practice Manager in their absence, taking ownership of rostering, staff performance, financial monitoring, timesheet approvals, and order processing

Why you’ll love it?

• We support our people to be the healthiest and happiest versions of themselves;
  With access to continuous learning, development programs, and internal career pathways, you’ll be supported to grow your career and take the next step with confidence.
• Take the next step in your leadership career.
• Be part of a supportive team, where your contribution is truly valued - our people love working with Bupa!
• Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.
  

At Bupa, helping people live longer, healthier, happier lives isn't just what we do - it's why we're here.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.