Assistant Operations Manager

Soonta Group; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Job summary

Soonta Group is expanding its hospitality footprint across Victoria. The Assistant Operations Manager will work with the Operations Manager and Store Managers to support daily operations across multiple locations, taking a hands-on approach to develop staff, improve store performance, and maintain consistent food quality and service standards.

You will visit stores, coach teams and monitor costs, rostering and safety, while supporting recruitment and new store openings in a fast-growing brand.

Qualifications

• Experience as a Store Manager, Area Supervisor or similar hospitality leadership role.
• Strong team leadership, coaching and communication skills.
• Practical understanding of rostering, stock management and cost control.
• Hands-on approach and ability to stay organised under pressure.
• Commitment to food quality, customer service and continuous improvement.
• Ability to travel between stores and work flexibly to support operational needs.
• Experience supporting multiple locations is highly regarded.

Responsibilities

• Support Store Managers with daily operations, staffing and operational challenges.
• Visit stores regularly to review standards, coach teams and follow up on improvements.
• Monitor sales, labour costs, food costs and waste, helping stores meet performance targets.
• Review rosters to ensure appropriate staffing and efficient labour use.
• Support recruitment, onboarding and training of store teams.
• Ensure stores follow food safety, hygiene and workplace safety procedures.
• Assist with stock control, ordering and supplier issues.
• Resolve escalated customer concerns professionally.
• Support new store openings, promotions and operational initiatives.
• Keep the Operations Manager informed of store performance and issues requiring action.

Skills

Team leadership

Coaching

Communication

Rostering

Stock management

Cost control

Food safety

Customer service

Operational planning

Job description

Company Description

Soonta Group is a leading healthy Vietnamese food brand, founded in 2008 in South Australia and known for favorites such as the Signature Roast Pork Banh Mi, Bun Bowl, Salad Bowl, and Vietnamese Panko Cauliflower. Over 16 years, the business has expanded to 19 franchise stores across South Australia and Queensland, reflecting steady and sustainable growth. The team is proud of its reputation as a dynamic, customer-focused eatery with strong community ties. Soonta is now entering an exciting phase of expansion into Victoria, offering new opportunities for growth and innovation. More information about the brand and menu can be found at https://soonta.com.au/.

The Role

Assistant Operations Manager - Soonta

Ready to take the next step in your hospitality career? Join Soonta as an Assistant Operations Manager and help our store teams deliver fresh, flavour-packed food and great customer service.

About the role

You'll work closely with the Operations Manager and Store Managers to support daily operations across multiple locations. This is a hands-on role focused on developing our people, improving store performance and maintaining consistent food quality and service standards.

Your key responsibilities

• Support Store Managers with daily operations, staffing and operational challenges.
• Visit stores regularly to review standards, coach teams and follow up on improvements.
• Monitor sales, labour costs, food costs and waste, helping stores meet performance targets.
• Review rosters to ensure appropriate staffing and efficient labour use.
• Support recruitment, onboarding and training of store teams.
• Ensure stores follow food safety, hygiene and workplace safety procedures.
• Assist with stock control, ordering and supplier issues.
• Resolve escalated customer concerns professionally.
• Support new store openings, promotions and operational initiatives.
• Keep the Operations Manager informed of store performance and issues requiring action.

What we’re looking for

• Experience as a Store Manager, Area Supervisor or in a similar hospitality leadership role.
• Strong team leadership, coaching and communication skills.
• A practical understanding of rostering, stock management and cost control.
• A hands-on approach and the ability to stay organised under pressure.
• A commitment to food quality, customer service and continuous improvement.
• Ability to travel between stores and work flexibly to support operational needs.
• Experience supporting multiple locations is highly regarded. We also welcome experienced Store Managers ready to take the next step.