Assistant Manager - Mermaid Waters

Endeavourgroupcareers; Gold Coast City; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Discount card

Wellbeing support

Job summary

Mermaid Waters Hotel on the Gold Coast is seeking an Assistant Manager to lead the floor during peak trade, energizing service from open to close. You’ll mentor a vibrant team, champion guest satisfaction and drive shift energy in a bustling hospitality venue as part of the ALH Hotels network within Endeavour Group.

In this hands-on role you’ll manage dining and bar operations, handle guest queries, and maintain safety and compliance while delivering premium host experiences in our gaming room.

Responsibilities

• Lead the floor during peak trade and drive shift energy.
• Mentor and develop a vibrant crew to deliver premium host experiences.
• Ensure seamless service from opening to close and resolve issues before they escalate.
• Engage with guests to build loyalty and promote a welcoming atmosphere.

Job description

Assistant Manager | Mermaid Waters

If you love the tempo of a bustling Gold Coast local and thrive on the floor during peak trade, the Mermaid Waters Hotel offers an incredible backdrop for your career. From high-turnover weekend bistro dining and lively sports bar crowds to delivering premium host experiences in our gaming room, this is a role for a leader who loves being right where the action is.

Working within our collaborative venue leadership group, you won't be trapped behind a desk, you'll be out front driving shift energy, championing guest satisfaction, mentoring a vibrant crew, and ensuring every service runs smoothly from open to close.

A day in the life of an Assistant Manager:

• Get to know the locals so well they think you're part of the crew
• Support the Publican to keep the pub running smoothly, safely, and with a great vibe
• Learn the ropes of being a Publican while leading a team of absolute hospo legends
• Handle hiccups before they turn into headaches
• Bring the energy, the service, and the smiles every single shift

Inherent requirements:

This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About you:

• You've been around the bar, bistro, or gaming room block, and maybe already done some supervising
• You've learned from great managers and now you're ready to step up
• You've got the confidence, pride, and people skills to be the face of the pub when the boss is away
• You've got a current RSA/RSG, RMLV and Approved Managers Licence as per state requirements

If you're keen to learn, lead, and laugh while making this pub the best spot in town - we'd love to hear from you.

The benefits are good too!

Grow your career within ALH Hotels and the wider Endeavour Group network. An exclusive discount card for ALH Hotels, BWS, Dan Murphy's and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

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