Assistant Manager - Mermaid Waters

ALH Hotels; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

ALH/Endeavour discount card

Wellbeing & EAP support

Job summary

ALH Hotels on the Gold Coast is seeking an Assistant Manager for Mermaid Waters Hotel. In this hands-on role, you’ll lead a high-energy floor team across our bistro, sports bar, and gaming room, drive guest satisfaction, and mentor a dynamic crew from open to close.

You’ll work with the Publican, manage shifts, handle hiccups, and bring energy, service, and smiles to every shift. RSA/RSG, RMLV, and a Managers Licence are required.

Qualifications

• Hands-on hospitality leadership experience preferred.
• Experience mentoring and developing team members.
• Proven ability to drive guest satisfaction and smooth service flow.

Responsibilities

• Drive shift energy and guest experience from open to close.
• Mentor a vibrant crew and lead service in bistro, sports bar, and gaming room.
• Collaborate with Publican to keep the pub running smoothly, safely and with a great vibe.
• Handle hiccups proactively to maintain guest satisfaction.

Skills

Leadership

Customer service

People management

Shift supervision

Job description

About The Role

Assistant Manager | Mermaid Waters

If you love the tempo of a bustling Gold Coast local and thrive on the floor during peak trade, the Mermaid Waters Hotel offers an incredible backdrop for your career. From high-turnover weekend bistro dining and lively sports bar crowds to delivering premium host experiences in our gaming room, this is a role for a leader who loves being right where the action is.

Working within our collaborative venue leadership group, you won't be trapped behind a desk, you'll be out front driving shift energy, championing guest satisfaction, mentoring a vibrant crew, and ensuring every service runs smoothly from open to close.

A Day In The Life Of An Assistant Manager

• Get to know the locals so well they think you're part of the crew


• Support the Publican to keep the pub running smoothly, safely, and with a great vibe


• Learn the ropes of being a Publican while leading a team of absolute hospo legends


• Handle hiccups before they turn into headaches


• Bring the energy, the service, and the smiles every single shift

Inherent Requirements

• This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About You

• You've been around the bar, bistro, or gaming room block, and maybe already done some supervising


• You've learned from great managers and now you're ready to step up


• You've got the confidence, pride, and people skills to be the face of the pub when the boss is away


• You've got a current RSA/RSG, RMLV and Approved Managers Licence as per state requirements

You're keen to learn, lead, and laugh while making this pub the best spot in town – we'd love to hear from you.

The benefits are good too!

Grow your career within ALH Hotels and the wider Endeavour Group network. An exclusive discount card for ALH Hotels, BWS, Dan Murphy's and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility

candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

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