Assistant Manager - In Room Dining

In Room Dining; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

In Room Dining at The Star Sydney is seeking an Assistant Manager to lead a dynamic team in delivering daily operations at a premier entertainment hub. You will report to the Venue Manager, oversee rostering, SOPs, training, and performance management while ensuring compliance with RSA and Liquor Act provisions.

This role offers a fantastic chance to create memorable guest experiences and grow a hospitality leadership career.

Qualifications

• Management experience in a large, busy hospitality environment.
• Ability to plan and resource staff and product while controlling labour costs.
• Excellent guest service skills and communication with diverse guests.
• Current RSA certification and knowledge of Liquor Act requirements.

Responsibilities

• Assist Venue Manager to achieve financial and operational targets.
• Oversee rostering, SOPs, training, and performance management.
• Contribute to service standards development and evaluation.
• Ensure compliance with RSA and Liquor Act provisions.
• Support staff development and timely recruitment.

Skills

Management experience

Staff rostering

Guest service excellence

RSA Certification

Job description

Continue your career with us as the Assistant Manager for In Room Dining.

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. Our Forbes 5-star hotel, The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

In Room Dining

A world of luxe. Look after our guests staying at The Star Grand Hotel and The Darling, Sydney's only five star boutique hotel and urban resort. Here you will find all the allure of Australia's most glamourous city poured into ravishing cocktail of courtesy, charisma and charm.

As an Assistant Manager, you will be reporting directly to the Venue where you will lead a team in delivering the daily operations of the venue.

This is a fantastic opportunity where you will have the opportunity to create a unique experience for our guests, take good care, and lead a dynamic team with integrity.

A few of your responsibilities:

• Assist Venue Manager to lead and support achievement of financial and operational targets
• Oversee operational functions that include rostering requirements, standard operating procedures, training and performance management
• Assist with the development, implementation and evaluation of service standards and standard operating procedures
• Ensure that all areas of the business comply with the Responsible Service of Alcohol program and relevant provisions of the Liquor Act
• Assist in managing the selection, training and development of all employees to ensure timely recruitment and career growth

What we are looking for:

• Management experience within in a similar large busy environment, with a thorough knowledge of food and beverages
• Demonstrated ability in planning and resourcing people and products, performance management and controlling labour costs and operating expenses
• Exceptional guest service skills with a proactive attitude and natural ability to communicate effectively with a diverse range of guests
• Current RSA Statement of Attainment
• Flexible with availability for work over a 7-day roster

About you:

As an expert in Management, you understand the essence of leading a team to deliver a world-class service. With exceptional communication skills and ability to create a fresh, positive and exciting environment where safety and service are paramount, you're poised to excel in this role.

Your role will be pivotal in shaping the success of our Food & Beverage Leadership team at The Star.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star.

It's your move!