Assistant Manager - In Room Dining

The Star Ent Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

The Star Sydney is seeking an Assistant Manager to lead a team in delivering daily venue operations at a premier entertainment hub. Reporting to the Venue Manager, you will drive guest service, rostering, training and procedures to meet financial and service targets, while upholding RSA compliance and safety standards.

You will nurture talent, manage performance, and foster a dynamic, integrity-led team culture across our busy venues, including The Darling and The Star Grand Hotel.

Qualifications

• Management experience in a large, busy hospitality environment.
• Strong planning and staffing capability with cost awareness.
• Exceptional guest service skills and effective communication.
• Current RSA Statement of Attainment.
• Flexible with availability for a seven-day roster.

Responsibilities

• Assist Venue Manager to lead and support achievement of financial and operational targets
• Oversee rostering requirements, SOPs, training and performance management
• Assist with the development, implementation and evaluation of service standards and SOPs
• Ensure all areas comply with RSA and Liquor Act provisions
• Assist in managing recruitment and development to support growth

Skills

Management experience

Staff scheduling

Guest service

RSA Certificate

Budget & cost control

Job description

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. Our Forbes 5-star hotel, The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

In Room Dining

- A world of luxe. Look after our guests staying at The Star Grand Hotel and The Darling, Sydney's only five star boutique hotel and urban resort. Here you will find all the allure of Australia's most glamourous city poured into ravishing cocktail of courtesy, charisma and charm.

As an Assistant Manager, you will be reporting directly to the Venue where you will lead a team in delivering the daily operations of the venue.

This is a fantastic opportunity where you will have the opportunity to create a unique experience for our guests, take good care, and lead a dynamic team with integrity.

A few of your responsibilities:

• Assist Venue Manager to lead and support achievement of financial and operational targets
• Oversee operational functions that include rostering requirements, standard operating procedures, training and performance management
• Assist with the development, implementation and evaluation of service standards and standard operating procedures
• Ensure that all areas of the business comply with the Responsible Service of Alcohol program and relevant provisions of the Liquor Act
• Assist in managing the selection, training and development of all employees to ensure timely recruitment and career growth

What we are looking for:

• Management experience within in a similar large busy environment, with a thorough knowledge of food and beverages
• Demonstrated ability in planning and resourcing people and products, performance management and controlling labour costs and operating expenses
• Exceptional guest service skills with a proactive attitude and natural ability to communicate effectively with a diverse range of guests
• Current RSA Statement of Attainment
• Flexible with availability for work over a 7-day roster

About you:

As an expert in Management, you understand the essence of leading a team to deliver a world-class service. With exceptional communication skills and ability to create a fresh, positive and exciting environment where safety and service are paramount, you’re poised to excel in this role.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our Culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know contributes to exceptional guest experiences, a great place to work for our team members, and positive outcomes for our communities. We believe in authenticity and embody our Company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique wellbeing needs.

The Star was awarded the WGEA Employer of Choice for Gender Equality Citation (2022-24) and was recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It's your time to SHINE!