Assistant Manager | Coniston Hotel

Marlow Hotel Management; Coniston; Presencial; AUD 50.000 - 70.000; Jornada completa

Descripción de la vacante

The Coniston Hotel, part of The Marlow Hotel Group, is seeking a passionate Assistant Manager to join our team and work closely with the General Manager and Manager Team to ensure smooth day-to-day operations and outstanding customer service.

You will carry out all Assistant Manager duties, with tailored KPIs and timely learning opportunities, and you will demonstrate proven hotel experience, strong leadership, and a focus on developing people while delivering a positive guest experience.

Formación

• Proven experience in a Hotel role.
• Excellent personal presentation and attention to detail.
• Sound negotiation and complaint handling skills.
• Strong experience in gaming.
• Strong leadership and culture building skills.
• A passion for leading and developing people.
• An ability to have fun while achieving targets.
• RSA & RCG required.

Responsabilidades

• Work closely with the General Manager and Manager Team to ensure day-to-day operations run smoothly while maintaining high customer service standards.
• Complete all Assistant Manager day-to-day shift duties.
• Be allocated tailored KPIs and receive timely learning opportunities.
• Contribute to a positive guest experience and hotel performance.

Conocimientos

Leadership

Customer service

Negotiation

Complaint handling

Gaming experience

People development

Targets & KPIs

RSA & RCG

Descripción del empleo

The Coniston Hotel is part of The Marlow Hotel Group. The venue has undergone a recent renovation and provides full hotel facilities including a Sports Bar, Bistro, Accommodation and VIP lounge. Its an Iconic venue, that has enjoyed its transformation over the last year to reestablish itself as one of Wollongong's finest pubs.

We are seeking a passionate and hands-on Assistant Manager to join our team, who will work closely with the General Manager and Manager Team colleagues to ensure the day to day operations of the venue run smoothly, whilst the highest standards of customer service are being met.

Whilst completing all Assistant Manager day to day shift duties, you'll be allocated tailored KPIs and given learning opportunities on a timely basis

The successful applicant will need to demonstrate:

Proven success in a Hotel role

Excellent personal presentation and attention to detail

Sound negotiation and complaint handling skills

Strong experience in gaming

Strong leadership and culture building skills

A passion for leading and developing people

An ability to have fun while achieving targets

RSA & RCG required

This is a permanent salary position (approx. 40-44 Hours p.w) andinvolves days, nights and weekend work including selected Public Holidays.

Excellent career prospects exist within our group for those that aspire to a great career in hospitality.