Assistant Manager - Racehorse Hotel

Endeavour Group Careers; Rockhampton Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff discounts and wellbeing support

Job summary

The Racehorse Hotel, part of the Endeavour Group network, seeks an Assistant Manager to lead floor operations in a high-volume setting. You will manage a team, ensure safety and excellent guest service, and coordinate with the Publican to keep the venue running smoothly.

Applicants should have hands-on hospitality experience, leadership potential, and current RSA/RSG and RMLV licences as per state requirements.

Qualifications

• Experience leading a hospitality team in a busy venue.
• Strong customer-service focus and capability to manage on-floor operations.

Responsibilities

• Supervise floor operations across busy shifts and maintain high service standards.
• Lead a team of hospitality staff, ensuring smooth service and safety.
• Respond quickly to issues to avoid disruptions to guests.
• Drive energy, service, and positive guest experiences on every shift.

Skills

People leadership

Hospitality operations

Shift management

Licences: RSA/RSG/RMLV

Job description

Job Description

Job Description

Assistant Manager | Racehorse Hotel

Are you a hospitality professional ready to run the floor at one of the biggest and most consistent venues in the region? The Racehorse Hotel is looking for a driven, floor-focused Assistant Manager who thrives in a high-volume environment and knows how to keep a large crew moving in sync.

"The Racehorse" is a total engine room. Whether it's a packed weekend crowd watching live sports, a bustling family lunch rush in the bistro, or managing our premium gaming operations, this venue requires a leader who loves being in the thick of the action. We need someone with sharp operational instincts who can maintain elite standards and ensure our regulars receive great hospitality on every single shift.

A day in the life of an Assistant Manager:

• Get to know the locals so well they think you're part of the crew
• Support the Publican to keep the pub running smoothly, safely, and with a great vibe
• Learn the ropes of being a Publican while leading a team of absolute hospo legends
• Handle hiccups before they turn into headaches
• Bring the energy, the service, and the smiles every single shift

Inherent requirements:

• This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About you:

• You've been around the bar, bistro, or gaming room block, and maybe already done some supervising
• You've learned from great managers and now you're ready to step up
• You've got the confidence, pride, and people skills to be the face of the pub when the boss is away
• You've got a current RSA/RSG, RMLV and Approved Managers Licence as per state requirements

If you're keen to learn, lead, and laugh while making this pub the best spot in town – we'd love to hear from you.

The benefits are good too!

Grow your career within ALH Hotels and the wider Endeavour Group network. An exclusive discount card for ALH Hotels, BWS, Dan Murphy's and other Endeavour Group brands, not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

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