Assistant Manager

Allan Hall Recruitment; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Profit-share scheme

Career pathways

Supportive culture

Job summary

Tradelink Lilydale is seeking an energetic Assistant Manager to support daily branch operations, lead from the front, and drive a high-performing team. You will work with the Business Manager to deliver outstanding customer service, manage inventory, and grow branch performance.

Ideal candidates will have supervisory experience in retail or trade, knowledge of plumbing or trade distribution, and a hands-on approach to customer service.

Qualifications

• Leadership or supervisory experience within retail, trade, wholesale, or a similar customer-focused environment.
• Industry knowledge in plumbing, trade distribution, or a related sector (highly regarded).
• A hands-on approach with a genuine passion for customer service.
• Strong communication skills and the ability to build lasting relationships with customers and colleagues.
• Commercial awareness and a proactive mindset focused on continuous improvement.
• Full Australian working rights (sponsorship not available).

Responsibilities

• Oversee day-to-day branch operations and support the team.
• Lead by example with day-to-day guidance to the branch team.
• Build strong relationships with customers, providing expert advice and tailored solutions.
• Assist with inventory, warehouse, and branch operations to ensure smooth running.
• Coach, develop, and motivate the team to achieve goals.
• Step into the Business Manager role when required and contribute to branch growth.

Skills

Leadership

Customer service

Communication

Commercial awareness

Retail/trade experience

Job description

Ready to step up?
Looking to take the next step in your leadership career? Tradelink Lilydale is on the hunt for a motivated Assistant Manager to support the day-to-day operations of our busy branch, lead from the front, and help drive the continued success of a high-performing team.
Working closely with the Business Manager, you'll play a key role in delivering exceptional customer service, supporting branch performance, and creating a positive team culture. This is a fantastic opportunity for someone ready to build on their leadership experience and grow their career with one of Australia's most trusted trade businesses.

Your new role

Reporting to the Business Manager, you will help oversee the day-to-day operations of the branch while supporting the team to achieve outstanding results. You will:

• Support the delivery of sales, customer service, and operational objectives.
• Lead by example and provide day-to-day guidance to the branch team.
• Build strong relationships with customers, providing expert advice and tailored solutions.
• Assist with inventory, warehouse, and branch operations to ensure everything runs smoothly.
• Help coach, develop, and motivate the team to achieve individual and branch goals.
• Step into the Business Manager role when required and contribute to the ongoing success and growth of the branch.

What you'll bring

• Leadership or supervisory experience within retail, trade, wholesale, or a similar customer-focused environment.
• Industry knowledge in plumbing, trade distribution, or a related sector (highly regarded).
• A hands-on approach with a genuine passion for customer service.
• Strong communication skills and the ability to build lasting relationships with customers and colleagues.
• Commercial awareness and a proactive mindset focused on continuous improvement.
• Full Australian working rights (sponsorship not available).

Why Tradelink?

Tradelink is one of Australia's most established and trusted trade partners, with 200+ locations and 1,300+ team members nationwide.

• generous profit-share scheme
• genuine career pathways
• fun, supportive culture where people thrive

At Tradelink, you're not just joining a business – you're joining a network built on growth, opportunity, and the power of people.

Join our team

This is more than a job – it's an opportunity to develop your leadership skills and build a long-term career with Tradelink. If you're ready to take the next step, we'd love to hear from you.

Please note: Only shortlisted candidates will be contacted. Pre-employment drug and alcohol testing may apply.