Assistant Manager

Allan Hall Business Advisors; Wagga Wagga; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Profit sharing

Great culture

Trusted national brand

Job summary

Tradelink Wagga Wagga is seeking a motivated Assistant Manager to work alongside the Branch Manager as the 2IC. The role focuses on leading a team, growing sales, and delivering an outstanding customer experience in a busy trade branch.

You'll support day-to-day branch operations, coordinate warehouse activities, and drive proactive customer engagement to expand existing accounts and win new business. The ideal candidate has sales/customer service experience in a trade environment and a hands-on

Qualifications

• Proven sales, customer service or account management experience.
• Customer-focused, commercially minded with ability to spot sales opportunities.
• Prepared to support the Branch Manager and act as 2IC.
• Strong communication and relationship-building skills.
• Proactive, hands-on across sales, service and warehouse.
• Good computer skills; able to learn branch systems.
• Physically capable of manual tasks up to 23kg; valid full driver's licence.

Responsibilities

• Support the Branch Manager with day-to-day branch operations and overall performance.
• Drive sales through proactive customer engagement and strong account relationships.
• Identify customer needs and recommend the right products and solutions.
• Lead and motivate the team to meet sales targets and deliver great service.
• Build relationships with trade customers and be their trusted contact.
• Oversee warehouse operations including inwards goods and stock control.
• Coordinate picking, packing and delivery preparation.

Skills

Sales experience

Customer service

Account management

Team leadership

Relationship building

Communication

Forklift licence

HR/MR licence advantage

Tools

Branch systems

Job description

Ready to take the next step? Tradelink Wagga Wagga is looking for a motivated, hands-on Assistant Manager to work alongside the Branch Manager as the 2IC. This is a fantastic opportunity for someone who enjoys leading a team, building strong customer relationships and playing an active role in driving branch sales and performance.

You'll be involved in all aspects of the branch, from supporting customers and growing sales to coordinating warehouse operations, deliveries and day-to-day team priorities. You'll lead from the front, identify opportunities to grow customer accounts and ensure the team delivers a great experience every time.

Plumbing or trade industry experience would be a real advantage, particularly for someone with a sales-driven mindset, but we're also interested in people with the right attitude, initiative and willingness to learn.

Your new role

Working closely with the Branch Manager, you'll act as the 2IC and play an important role in the overall success and growth of the branch. You'll balance customer engagement and sales with hands-on operational support, while helping lead and motivate the team.

• Supporting the Branch Manager with the day-to-day running of the branch and contributing to overall branch performance.
• Driving sales through proactive customer engagement, building strong relationships and identifying opportunities to grow existing accounts.
• Developing an understanding of customer needs and recommending the right products and solutions.
• Supporting the team to achieve sales targets and deliver excellent customer service.
• Building relationships with trade customers and becoming a trusted point of contact for their ongoing business.
• Providing practical support and guidance to the team, leading by example and pitching in where needed.
• Overseeing and assisting with inwards goods, stock control and general warehouse organisation.
• Coordinating the picking, packing and preparation of customer orders.
• Assisting with deliveries, unloading trucks and other operational tasks as required.
• Contributing ideas and initiatives to improve branch performance, customer experience and sales growth.

What you'll bring

• Experience in sales, customer service or account management within a trade, plumbing supplies, wholesale or similar environment is highly regarded.
• A customer-focused and commercially minded approach, with the confidence to identify sales opportunities and build lasting relationships.
• The confidence and initiative to support the Branch Manager and take responsibility as the 2IC.
• Strong communication and relationship-building skills, with the ability to engage customers and understand their needs.
• A proactive, hands-on approach, with the ability to multitask across sales, customer service and warehouse operations.
• Good computer skills and the ability to learn branch systems and processes.
• A reliable and motivated approach, with initiative and a strong work ethic.
• The physical capability to undertake manual tasks, including lifting items up to approximately 23kg.
• A current, full driver's licence (essential).
• A forklift and/or HR or MR truck licence would be an advantage, but is not essential.

Why Tradelink?

Tradelink is one of Australia's most established and trusted trade partners, with a national network and opportunities to build your skills and career. You'll be joining a team where everyone plays a part in getting the job done, with the opportunity to make a meaningful contribution to branch performance and team success.

The branch operates Monday to Friday, with a half-day Saturday roster. Eight-hour shifts are flexible within the branch's 7:00am-5:00pm operating hours.

Join our team

If you're ready to step into a key support role, enjoy a hands-on environment and want to help drive the day-to-day success of a busy branch, we'd love to hear from you.

Have questions?

Call Marie-Claire at Allan Hall HR for more information.

Please note: Only shortlisted candidates will be contacted. Pre-employment drug and alcohol testing may apply.

Additional information

• Key leadership role as 2IC, supporting the Branch Manager and team
• Drive sales through strong customer relationships and new business opportunities
• Competitive salary, profit share, great culture & trusted national brand