Branch Assistant Manager

Tradelink Gladstone; Gladstone Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Career progression

Health & wellbeing initiatives

Flexible work environment

Job summary

Tradelink Gladstone is seeking a Branch Assistant Manager to join our team in Gladstone, QLD. This full-time role supports the Branch Manager in delivering exceptional customer service, upholding store standards, and driving branch performance in our local community.

You will supervise staff, manage stock, assist with merchandising, and help meet sales targets while ensuring health and safety compliance. A proactive leader with strong communication skills will thrive in this hands-on retail

Qualifications

• Proven retail management or supervisory experience.
• Strong leadership with ability to motivate and develop team.
• Excellent customer service focus and professionalism.
• Sound knowledge of retail operations, inventory management and stock control.
• Demonstrated ability to meet sales targets.
• Excellent communication skills, both verbal and written.
• Willingness to work full-time including weekends/public holidays.
• Desirable: experience with Tradelink or similar trade retail environments.

Responsibilities

• Assist in the overall management and operation of the branch, including opening and closing procedures.
• Supervise and mentor staff, ensuring high standards of customer service and product knowledge.
• Monitor stock levels and assist with inventory management, ordering, and stock rotation.
• Support the implementation of company policies and procedures across branch operations.
• Handle customer inquiries and complaints professionally, resolving issues promptly.
• Contribute to sales targets and branch performance by promoting products and engaging the team.
• Maintain a clean, safe, and well-organised store in line with health and safety rules.
• Support Branch Manager with scheduling, training, and staff development.
• Assist with merchandising, displays, and promotional activities.
• Manage cash handling and point-of-sale systems with accuracy and integrity.

Skills

Leadership

Customer service

Inventory management

Sales targets

Organizational skills

Communication

POS systems

Health & safety compliance

Job description

Tradelink Gladstone is a leading provider in the retail and consumer products sector, committed to delivering exceptional service and quality products to our valued customers. We pride ourselves on fostering a supportive team environment where employees are encouraged to grow, develop, and succeed. Our mission is to be the trusted choice for trade and consumer products in our community, and we achieve this through the dedication and expertise of our team members.

About the role

We are seeking a Branch Assistant Manager to join our Tradelink Gladstone team on a full-time basis. Based in Gladstone QLD 4680, this role is pivotal in supporting the smooth operation and success of our branch. As Branch Assistant Manager, you will work alongside the Branch Manager to ensure excellent customer service, maintain store standards, and contribute to the achievement of branch objectives. This position is integral to our retail operations, providing strategic support in day-to-day management and helping to drive our branch's performance and reputation in the local community.

Key responsibilities

• Assist in the overall management and operation of the branch, including opening and closing procedures
• Supervise and mentor staff members, ensuring they maintain high standards of customer service and product knowledge
• Monitor stock levels and assist with inventory management, ordering, and stock rotation
• Support the implementation of company policies and procedures across all branch operations
• Handle customer inquiries and complaints professionally, resolving issues in a timely manner
• Contribute to sales targets and branch performance through promoting products and encouraging team engagement
• Maintain a clean, safe, and well-organised store environment in compliance with health and safety regulations
• Support the Branch Manager in scheduling, training, and staff development initiatives
• Assist with merchandising, displays, and promotional activities
• Manage cash handling and point-of-sale systems with accuracy and integrity

What we're looking for

• Proven experience in a retail management or supervisory role within the consumer products or trade sector
• Strong leadership skills with the ability to motivate and develop team members effectively
• Excellent customer service focus and proven ability to handle customer interactions with professionalism
• Sound knowledge of retail operations, including inventory management and stock control
• Demonstrated ability to work towards and achieve sales targets
• Strong organisational and time management skills with the ability to prioritise multiple tasks
• Proficiency with point-of-sale systems and retail management software
• A commitment to maintaining high standards of health, safety, and compliance
• Excellent communication skills, both verbal and written
• Flexibility to work full-time hours, including potential weekend and public holiday work as required
• Desirable: Experience with Tradelink or similar trade retail environments

What we offer

• At Tradelink Gladstone, we are committed to supporting the wellbeing and development of our employees.
• We offer competitive remuneration and a range of benefits designed to support your career growth and personal wellbeing.
• Our team members enjoy a collaborative working environment where their contributions are valued and recognised.
• We provide opportunities for professional development and career progression within a growing organisation.
• We believe in maintaining a positive work-life balance and offer flexibility where possible to support our employees.
• Additionally, we provide staff discounts on our products and services, and access to health and wellbeing initiatives that prioritise your overall health and satisfaction.