Duty Manager - Rydges Darling Square

EVT Group; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

50% off dining and stays across EVTホテル

$2 movie tickets + discounts on Gold +

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Paid parental leave; community & V

Job summary

EVT Group’s Rydges Darling Square in Sydney is seeking a Duty Manager to lead front office operations across shifts, welcome guests, handle queries and complaints, and support the team in busy periods while keeping operations smooth.

You’ll oversee check-in/out, supervise staff, promote high service standards, and contribute to revenue through rate management and cross-department collaboration. Daymaker culture and hands-on leadership shape every day.

Qualifications

• Experience as a Duty Manager or similar in a branded or independent hotel.
• Strong understanding of Front Office operations including rostering, arrivals/departures, and team coordination.
• Proven ability to manage guest complaints and incident reporting with a solution-focused approach.

Responsibilities

• Lead hotel operations during shifts and assist other departments as needed.
• Support Front Office operations, ensure staff presentation, punctuality and service standards.
• Maintain high guest satisfaction by resolving issues and promoting a welcoming service culture.

Skills

Front Office operations

Guest service

Team leadership

Communication

Job description

About EVT: Rydges Darling Square is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

Key Responsibilities

As a Duty Manager you will pay a pivotal in delivering our signature guest experience while managing the daily operations of the Front Office. You'll oversee check-in and check-out, manage guest queries and complaints on the spot, and support the front office team through busy periods, all while keeping operations running smoothly across the hotel.

• Lead and oversee hotel operations during shifts and assist any department when required, ensuring smooth coordination in the absence of senior management.
• Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards are consistently met.
• Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints, and promoting a welcoming service culture.
• Monitor hotel security and safety procedures, ensuring compliance with WH&S standards and effective incident management.
• Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities.
• Ensure effective communication across departments to support operational efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.
• Effectively manage staff including training, rostering and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.

What You’ll Bring

• 1+ years of experience a duty manager role or similar within a branded or independent hotel.
• The ability to lead hotel operations in the absence of senior management, ensuring smooth and professional service delivery.
• Strong understanding of Front Office operations, including rostering, guest arrivals/departures, and team coordination.
• Demonstrated experience in managing hotel security, guest complaints, and incident reporting with a solution-focused approach.
• Skilled in driving occupancy and revenue through effective rate management and collaboration with key departments.
• Excellent communication and interpersonal skills, fostering positive relationships across departments and with guests.
• Ability to promote hotel features and services, cultivating a strong sales culture and enhancing guest experience.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Inclusive leader — values diverse perspectives; builds belonging.
• Owner’s mindset — acts on data/feedback; ships improvements.
• Hands-on and non-hierarchical — leads from the front.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

We welcome applicants from all backgrounds

Police Check Acknowledgement

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.